Christian @ 2CT Media
Active Member
For us, it is more than that. We have ownership operators, sales, project management, design, production, and install. Plus outsourcing.Thanks for the reply.
Because of another recent thread somewhere here on the forums asking about management software, I began to gather a matrix for my own edification of costs and features of the available solutions. It's not straightforward because of the their different terms for sales and service. I'm still working on it.
As far as a shop creating their own solution, I can tell you that it's typically a small group consisting of an owner, general mgr, bookkeeper, and designer such as a prepress operator or web designer as well as an outside expert of whatever platform you're using.
If that seems familiar, what platform are you working with?
There isn't a current solution to manage all aspects. We found a skeleton system with multiple API connectors that we are building to suit. The modules we are working with are
OnPrintShop for our web storefront, client stores, etc.
SuiteDash for our skeleton system and CRM
A custom Online Proofing solution for client interaction and documentation
GoToConnect for our phone, chat, and video call system.
QuickBooks for our Bookkeeper and CPA.
We are also on an alpha team for a project management / pricing software with direct connection to a RIP system.
And finally we are developing an installation team and outsource module to manage installations and outsourced portions of a project.
This is just a high level view but we are just tired of half baked solutions and want more AI and automations.