I recently, purchased a Master 300xp From these guys, 1 Month later machine dies the digital panel burns out. I call customer support and they want to charge me to fix the issue "saying its user caused" Not only was I treated like a complete jackass on the phone buy there non american speaking customer service reps. I was then called a liar about the problem. They will not pay for shipping back on the product and want to charge me hourly to fix this issue. So anyone buying this machine on ebay watch out took nine days to recieve it when I payed for next day shipping they would not refund my money either. I will never buy another product from desay.com or from them on ebay again. Figured I would bring this to potentional new buyers and new and upcoming sign designers.