Legit question - what do you do when your demand increases from the same customers and not from an increased base? That is our problem now, we raise quotes pretty high for "walk ins" and they go away but our established people keep loading us up with more than we can handle. Most already have corporate approval on pricing which takes time and they are using pre-established capex budgets. I almost want to give quantity surcharges rather than discounts.
Sad that you have to start off with "Legit question" ...but that's what you gotta do around here.
That is one I struggle with. When I start getting overwhelmed, I immediately raise prices for new customers to slow the flow... sometimes significantly. If it's coming from my "core repeat" clients that I like, I have to make the tough call and raise it on the ones that are the least profitable. I do run the risk of completely loosing an account by doing that, but that's what I have to do to prevent over-working myself.
Example of how I evaluate..
Customer A= Spends 10k a month, I can make $150/hr, pays super fast and is easy to work with.
Customer B= Spends 1k a month, I can make $100/hr, easy to work with too.
Customer C= Spends 9k a year, I can make $100/hr, pays slow, always in a rush.
Even though Client C has been a good to me, I'll choose to raise his price or just refer his jobs out and not deal with rush this person always puts me in.
It's tough raising prices on a client seemingly out of the blue, because at some point they will jump ship, but it's either them or my family.
I did decals for a large, national gas company that everyone has seen their trucks or train cars before. When I was starting out this account was PAYING MY BILLS and keeping my business alive. Over time though, I had more profitable work come in and I could make much more per/hour then on the ****** Gas jobs. Eventually I asked them for a price increase and was approved for 20%. After about another year it was clear that I needed to phase out this client because the profit wasn't matching up with my new customers. I did ask for another increase and they denied it and moved on to another vendor. It was disappointing that I could no longer help a customer that helped me keep the lights on in that early stage, but I needed to progress with my business and had to let them go. Looking back, I do not for one second miss that account, but I am VERY thankful for having them when I did.