I work for Advantage Sign Supply- and have for 12 years now. There is much more to this situation then presented.
The install was done last Friday- the printer was running great until additional software for the MyEpson was added. this stopped the machine from running. This could ONLY be resolved by an Epson Technician as that is the way that Epson works. The next business day was a Monday - which an Epson technician showed up and fixed the problem and now is running. Advantage did not back off- but did everything that we can. We don't have every code and way to do everything as some manufacturers restrict certain things. This is the case.
Im sure a ton of customers can attest- and Thank You to those that have/are - that we take care of situations when they arise. Sometimes, unfortunately, like this one they are beyond our control. I am 100% positive that if we had been given the information by Epson to resolve it- Rich would have done everything he could have to gotten it up and running within minutes.
Matt
Matt,
Well covered. However, we are still having nothing but problems with our GS6000. The printer has all sorts of issues (as stated in my previous response). I'm not saying Rich is a bad guy. I like Rich however, he should of had the proper training to set up the machine using the myepsonprinter.com
We still can not run our machine unattended which is a massive problem. We've got jobs in the works right now that require 4 rolls of material per job and we can not take a chance of anymore head strikes..
I just walked into the office and noticed that the take up reel is already off alignment and we're getting head strikes... It seems this printer isn't everything people say about it. Again, we've had better results with our Mutoh Valuejet. A much more reliable printer.
Maybe you could PM me and I can get your direct # and we can talk.