Need Help Flexi 10 settings

Hi. I'm very much a novice with computer graphics in general and am pulling me hair out on a weird little glitch I'm having with Flexi 10: Whenever a vector file has a curved line(like an 'O', etc.) Flexi instead, draws multiple straight lines(between anchor nodes). I first thought it might be a firmware issue but then realized that this doesn't happen when sending files to my plotter with Illustrator. It's probably just a simple setting that I'm overlooking, but it's now holding up 3 jobs and so I'm hoping someone here might have a pro-tip that will sort me out.

If it's any help, I'm using
Flexi 10(with Windows 8 driver)
Windows 10
Roland Camm-1 Pro, GX300

Thanks!
Alicia

 

Hi Frank,

Thanks for your thoughts on this ~ though I'm not 100% sure I'm understanding your question correctly :/

This has happened with about 7 different client-provided vector files that I've tried sending to the plotter via Flexi, including ai, pdf, and eps files, as well as when I've tried creating a new file within Flexi. Each time, when it's supposed to draw a curved line it is instead, drawing straight lines between anchors points :/

 

Hi Frank,

Thanks for your thoughts on this ~ I just sent a lengthy reply, but it seems to have gotten lost in transmission :/

So ~ if I'm understanding your question correctly ~ I've so far had the same issue with about 7 different, client-provided files, including ai, pdf, and eps files, as well as when I've tried to create a new(letter) file within Flexi. Each time any line that should be drawn as a curve is represented as several straight lines between anchor points.

I would attach a picture of what I'm talking about...if I could figure out how to :/

 

Ah... I figured out how to attach a picture... and also that the first message was, in fact, posted :/

 

Hi Joe,

Alas, this is happening with most of the commonly used files: ai; eps; pdf, *as well as* when creating a file in Flexi. The image below was created within Flexi, using the font Agreloy;

 

Hi Snydo,

Thanks for your input on this. Could this also happen when creating a new file with Flexi, or only when importing a file to Flexi?

Sorry...I am very new to using Flexi, so know nothing of these masks of which you speak :/

Thanks,
Alicia

 

Hi Joe,

The first part of your sentence is cut off... could you re-post or edit your reply? I don't want to risk trying to extrapolate and then perhaps make things worse

Thanks,
Alicia

 

Okay, I'm going to try this and will let you know if this fixes things. Thank you!

 

So, I set all preferences to 'Restore Defaults' in the following tabs:
General
File Paths
Font
Tools

I then created a three-letter file using the Algeroy font. Sadly, it's still doing the same thing when sent to the plotter :'(

 

Thanks Allen! I am going to try this and will let you know if this solves things. Fingers crossed!!

 

Hi Joe, I just went through the steps you suggested, then even restarted both computer and Flexi before trying again ~ same thing. I'm not even trying to open an external file, but simply creating a new file, typing in a letter and then sending it to the plotter.

I'm now considering upgrading to Flexi 12 to see if this might help, but I've been warned that this could run a bit slower on the computer I have. Though at this point, slow would be 100% better than not working at all. That said, there's no way of knowing if that would even solve the problem.

I've already had to pay FastSigns nearly $400 to plot patterns for me at $120 each ~ money I'd much rather have paid to someone to figure this out, but I haven't been able to find anyone locally who knows enough about both plotters and Flexi. The only other option I can think of is to try to convince all my customers to change their business names to ones that contain no curved letters or logos :'(

 

Thanks for your input, Night Eagle. Do you think these solutions might also apply when creating a new file within Flexi? Besides this issue happening with ai files, I'm having the same thing with eps and/or pdf files ~ as well as when simply creating a new file in Flexi,. I.e: typing in a (wireframe)letter and then sending it to the plotter.

I just spoke with a friend in NC who has nearly the same plotter as me ~ he has a GX24, I have a GX300 ~ and is also using Flexi 10 with no issues. I'm beginning to think that it might be an incorrect driver or another compatibility issue. I was told by Roland that a Windows 8 driver would work with Windows 10, but I'm now wondering if this might be the problem ~ in which case, perhaps I need to either downgrade my Windows or upgrade my Flexi