My falcon outdoor Jr while printing just stoped printing black. Changed to a new ink cart. and still no black. Cleaned with the cleaning carts, refilled with ink and no black. SW has my account on hold for some bogus crap and will not help with the problem. When printing does the head need to go as far left as it does when cleaning? I tried the adjust home function but still nothing, the head does not go as far to the left while printing as it does while cleaning. This printer was new in late sept, and I havent used it alot, but I make sure to clean it everyday or print the cmyk squares to keep everything going.
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Help!
- Thread starter stice
- Start date
printing no black. It will print the other colors (cmy). I have done regular cleanings and powerfull cleanings. I read somewhere to put a capfull of cleaning solvent on the pads and then do a cleaning. I havent tried that yet. I see black ink on the side of the print head, can I use a lint free cloth and wipe that off or should it come off while cleaning. I'm at a loss for what to try next.
ChicagoGraphics
New Member
Check to make sure your ink is connected, if after doing a few hard washes and still nothing, you might need a new head
Jackpine
New Member
Use the foam tipped swabs and cleaning solvent or 91% denatured alcohol to clean the outside edge of the printheads. Yes, you can put a little cleaning fluid or 91% denatured alcohol in the capping stations and let the heads soak. If that doesn't work, I would call a dealer for some tech help. Your printer is still in the warrentee period. I use Gregory no that SignPile.com (SSK) doesn't sell Mutoh anymore.
AzSignMagic
New Member
Before getting a new head you may want to change the black damper, alot cheaper than a head and may fix your problem, I had the same problem before and the damper did the trick, it had a microscopic hole in it and was making the ink line loose its prime.
Going into the waste bottle there are two small lines and one big line. While cleaning the two small lines have ink coming through but the big one does not. It's still under warranty but SW has my account locked because they say I owe them money for products ordered in sept. but just now brought it up, I have always ordered with my credit card but have no records of the purchase, and I honestly dont remember the order. They told me that if the product is out of stock they wait until it ships to charge. Anyway its a big mess, and now I have a unusable printer.
ChicagoGraphics
New Member
Tell them to send you an invoice of the order you placed with them at that time.
AzSignMagic
New Member
The big line will not have anything running thru it while the machine is on the cap station. Dampers can be purchased at alot of suppliers, I have got mine thru southwest sign supply. http://www.southlandsignsupplies.com/ Talk to Dennis Bradley.
creative
New Member
Hi all I am in Phoenix, we have a falcon jr too, check for leaks on the black ink line, use a small tubing and suck the ink out slowly if you feel air comming out with then replace the o-rings, take one out and go to checkers, they have the o-rings behind the counter.
Regards
Regards
Techman
New Member
Do they carry you as a net 30 day deal? Did they ever extend you credit?
Have you ordered from them since that time?
I find it very strange that a company would refuse to handle a warranty deal over a bill. If that is true then that would jsut about cure me from ever buying anything from them. Ever.
Bradster941
New Member
I think Flame Master had this same problem.
You might PM him, he could probably tell you how to take care of it yourself.
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