How to return Roland Printer

[Smacc]

Is your next machine going to be a roland?

Will you be using your old VP again?

 

[Smacc]

Iwould recommend buying a good well maintained second hand vs 540 or 640 i every time over the vg series.

 

[Pacannaprint]

I also just PM'ed you, I had a extremely similar situation about 14 months ago

I'm having a similar situation

 

[MarkSnelling]

We had a new VG-540 printer installed on December 21st. It isnt printing correct. It is now been a month. The tech came out twice. I sent samples to roland two weeks ago. The tech came out for a second time today and printed same things and is going to be sending to roland. That cant figure it out. I need to get this printer working so I can work. Who can i contact to get this returned or exchanged. Hard to get a hold of roland tech support.

As a Roland distributor, I've never seen Roland run and hide from a customer. We've had a few difficult situations but Roland always ended up doing the right thing in the end. You have the industry's best warranty and it should be exercised in this situation. Email me if you want the Roland territory rep's cell phone or any advice on how to shake the tree and get Roland to move. There's zero reason you should be stuck in slow speeds....sounds like whoever sold you the unit isn't as well versed as they should be. Mark@HascoGraphics.com