So, color issues are mostly fixed for now. Now my huge complaint is the fact I have to waste a yard of vinyl EVERY TIME I want to print something. I have had substrate jam after substrate jam, because it seems with this printer you HAVE to have at least a foot hanging out from under the curing unit to begin printing. I've even had several jams WITH material hanging out. YES I am using the media clips. This machine is very frustrating. I want to love it, but right now, I am ready to push it out the door.
My substrate jams at the beginning were frustrating as well. Some were due to the curing door as I kept forgetting to open it (and sometimes still do forget). Others were due to the heat setting being way too high. I've noticed that this machine doesn't need as high of a heat setting as the 360 and way lower than the 26500. What kind of material are you running through? I consistently print on vinyl and perf with a half inch to inch lead way. When I kept getting substrate jams, I seen that my material was heating up too much and warping which caused it to stick to the top of heating/curing unit. My suggestion would be to lower your heat setting to the absolutely lowest you can go. I've adjusted 2 things on the printer as well because it was wasting material which I didn't like and it's a preset that you have to go looking for.
If you're interested, the 2 presets that I adjusted are:
1. Go to Settings
> Substrate
> Substrate handling options
> Extra top margin
> change this to 100mils or whatever your preference may be (I think it's preset to some ridiculous amount of almost 4000mils)
> Press "Ok"
2. Go to Substrate Library
> choose whatever media you want to adjust
> Modify
> press the pencil icon
> Advanced Settings in the bottom right corner
> Turn off "Leading edge release" so it is not blue anymore
> Press the arrow back button
> Press "Continue"
> Press "Continue" again
> Press "Finish"
> Press "Done"