wildside
New Member
i am trying to figure out a response to an email today, bear with me this is pretty long winded. so sit back with a cup of coffee or something....
we have been doing work for a client for a few years, minimal stuff, nothing worth bragging about for sure, i have always told them they need to take a step back and reorganize their image and start fresh and uniform, but they weren't haven't it after all they have been there for 10 years and doing just fine
so last week i get a call from a "marketing firm", they are taking over all the marketing and branding efforts of said company, and that company said that all things should come through my shop...great...
through this conversation she is asking all kinds of questions about pricing, this and that, they would be sending me the art, we just build it and then bill it to the said company, the marketing company is being paid outside of this and is not making any markup on anything we do...better yet
although during this conversation i am a bit skeptical about they experience they are claiming to have, saying things like they use publisher, and never got into photoshop or those other "expensive" programs....
so we get an embroidery order, done through the marketing place, finished all is good. then today i get an email from the marketing company with an attachment, saying that she designed this logo for another one of her clients, but she needs it printed by another sign company in their town that has always done their stuff for them, but they need it in a format they can scale and use better like a eps file, and asked what it would cost to clean it up, i open the file, and it is about 3rd grade art class quality, i mean i literally laughed out loud over it
the second paragraph was in reference to the first client i have worked with saying she wanted to get their logo in a useable format for future use and she tried to recreate it but wasn't having any luck and again asked what we would charge to get into a eps format (which we already have)... now this logo is beyond basic, standard generic text with a pitched roof line over as they are contractors, took us about 6 minutes to recreate it a few years ago, and this "marketing firm" doesn't have the ability to do it?
my dilema is, i feel i need to warn this client that the marketing frim they hired is nothing more than a fast talking lady that can use some big words, but her ability is some of the worst i have seen, i mean it made it into my "joke" folder next to my inspiration folder
would you keep your mouth shut and humor her and take some money here and there and produce substandard work on her account?
would you go to the original client and express the concern for their image coming from someone who cannot even recreate their own logo and they are trusting them with their identity?
would you get hard nosed with the marketing firm and challenge their abilities as too why they wouldn't be able to do such simple tasks?
any insight would be much appreciated it.....
we have been doing work for a client for a few years, minimal stuff, nothing worth bragging about for sure, i have always told them they need to take a step back and reorganize their image and start fresh and uniform, but they weren't haven't it after all they have been there for 10 years and doing just fine
so last week i get a call from a "marketing firm", they are taking over all the marketing and branding efforts of said company, and that company said that all things should come through my shop...great...
through this conversation she is asking all kinds of questions about pricing, this and that, they would be sending me the art, we just build it and then bill it to the said company, the marketing company is being paid outside of this and is not making any markup on anything we do...better yet
although during this conversation i am a bit skeptical about they experience they are claiming to have, saying things like they use publisher, and never got into photoshop or those other "expensive" programs....
so we get an embroidery order, done through the marketing place, finished all is good. then today i get an email from the marketing company with an attachment, saying that she designed this logo for another one of her clients, but she needs it printed by another sign company in their town that has always done their stuff for them, but they need it in a format they can scale and use better like a eps file, and asked what it would cost to clean it up, i open the file, and it is about 3rd grade art class quality, i mean i literally laughed out loud over it
the second paragraph was in reference to the first client i have worked with saying she wanted to get their logo in a useable format for future use and she tried to recreate it but wasn't having any luck and again asked what we would charge to get into a eps format (which we already have)... now this logo is beyond basic, standard generic text with a pitched roof line over as they are contractors, took us about 6 minutes to recreate it a few years ago, and this "marketing firm" doesn't have the ability to do it?
my dilema is, i feel i need to warn this client that the marketing frim they hired is nothing more than a fast talking lady that can use some big words, but her ability is some of the worst i have seen, i mean it made it into my "joke" folder next to my inspiration folder
would you keep your mouth shut and humor her and take some money here and there and produce substandard work on her account?
would you go to the original client and express the concern for their image coming from someone who cannot even recreate their own logo and they are trusting them with their identity?
would you get hard nosed with the marketing firm and challenge their abilities as too why they wouldn't be able to do such simple tasks?
any insight would be much appreciated it.....
