Pat Whatley
New Member
Customer called a few months ago and said he had a sign cabinet that he needed new faces in. It no longer had working lighting and he didn't want to fix it, he just wanted aluminum panels to slide into it. Asked him what size he needed the panels, he didn't know, so we talked about how to measure it so he'd make sure to not just measure the opening because the panels would be larger than the opening.
He ordered them 42" x 88". Mentioned to him that size was kind of weird, he told me he still had one of the old faces that fit perfectly and he'd just measured that. Made sense to me so I went with it.
Did the order, he picked them up, liked them, everybody was happy.
A month later a get a phone call...first thing I hear is "Son, you still made my G D panels the wrong size." Talked about it a few minutes, he told me that they were 1" short width and 3" short height. The drops from having the aluminum cut were still here so I measured them and the math came out that I'd cut them down to the size he ordered, they even had the marks where I'd done the math to double checked them before cutting.
After a bunch of conversation with two different people I finally figured out what had happened. The sign had a 40 year old pan face in it. He'd measured the raised part of the pan face. His argument is that the "sign" is the part printed on the raised section and I should have known that and how was he supposed to know how much space to add around it and I was supposed to know that because I was the one in the sign business. Apologized, told him I told him several times how to measure and there was nothing I could do, I did them the size he ordered. He insisted I remake them or refund them....I refused both. He called 4-5 times over the next two weeks, my answer never changed. Finally got me to the point I quit discussing it with him.
Checked my bank account online this morning.....BAM....credit card charge back had been deducted from last night's settlement. This should be interesting.
He ordered them 42" x 88". Mentioned to him that size was kind of weird, he told me he still had one of the old faces that fit perfectly and he'd just measured that. Made sense to me so I went with it.
Did the order, he picked them up, liked them, everybody was happy.
A month later a get a phone call...first thing I hear is "Son, you still made my G D panels the wrong size." Talked about it a few minutes, he told me that they were 1" short width and 3" short height. The drops from having the aluminum cut were still here so I measured them and the math came out that I'd cut them down to the size he ordered, they even had the marks where I'd done the math to double checked them before cutting.
After a bunch of conversation with two different people I finally figured out what had happened. The sign had a 40 year old pan face in it. He'd measured the raised part of the pan face. His argument is that the "sign" is the part printed on the raised section and I should have known that and how was he supposed to know how much space to add around it and I was supposed to know that because I was the one in the sign business. Apologized, told him I told him several times how to measure and there was nothing I could do, I did them the size he ordered. He insisted I remake them or refund them....I refused both. He called 4-5 times over the next two weeks, my answer never changed. Finally got me to the point I quit discussing it with him.
Checked my bank account online this morning.....BAM....credit card charge back had been deducted from last night's settlement. This should be interesting.
