mark in tx
New Member
Screw it!
I'm tired of getting the run-around and being blown off.
I have been using Triangle bulk inks since 2006.
I have been very happy with them for all of that time an I have wholeheartedly recommended their bulk inks to anyone that has posted here asking about them.
Check my history.
This is the situation.
I run the Triangle MLD inks on a Roland SP-540V, and a Roland XC-540.
The SP-540 since 2006, and the XC-540 since 2008.
I have had both machines professionally profiled for use with these inks.
Last September (2011) One of the Cyan heads failed on the XC-540.
I run CMYKCM on the XC540.
I had it replaced at my own expense.
The head had 2.6 billion shots, normal lifespan is 6 billion.
I contacted Inx Digital which manufacters the Triangle inks and followed their process for a warranty claim.
I sent them test print samples and ink samples.
They told me nothing was wrong with the ink, no warranty help from them.
OK.
In February (2012) the other Cyan head failed with 2.7 billion shots.
I contacted the technical department about filing another claim. They asked me for photos of the test print which I emailed to them.
After 1 week I called the technician to check on my status. He said he did not get the emailed photos.
I emailed them again while I was on the phone with him.
He said he would get back with me.
Throughout March and April, I called and emailed but got no replies.
Phone calls would always go to voice mail, and emails were never returned.
I tried to speak to any higher ups at the company, but the secretary answering would not give me names of any supervisors, management, or executive level people. Always sent me to voice mail, and no one will call back.
On 15 May, a sales rep from the company was brought to my shop by a supplier sales rep.
I explained the issues I am having. I showed him test prints from before and after the head replacements, I showed him copies of correspondence.
He told me he would get the right people involved and that this is not how his company treats their customers. He asked that I give him time to get back to California from his sales trip and would get things set straight.
He refused to make specific promises as to what would be done for me.
I waited 2 weeks and called him, he told me that he was working on my problem and that the least he would get me some ink and filters for the system at no cost. He has ignored my calls and voice mails since then.
Last month, (July) guess which head went bad on my SP-540V?
If you guessed the head that has Cyan you would be correct.
It had 4.2 billion shots.
Still under the expected lifespan of 6 billion shots.
Guess who has ignored my calls and emails about this latest head failure with Cyan ink?
If you guessed Inx Digital, makers of Triangle inks, you would be correct.
So far this has cost me $4050.00 to replace the heads which use Triangle MLD Cyan ink in the past year, the company tested their own ink 1 time, told me I was out of luck and then ignored me for the other 2 heads that have gone bad using their ink.
I am tired of this total lack of concern on their part, and I feel it is time that I let other members here know about my experience.
TGIF
I'm tired of getting the run-around and being blown off.
I have been using Triangle bulk inks since 2006.
I have been very happy with them for all of that time an I have wholeheartedly recommended their bulk inks to anyone that has posted here asking about them.
Check my history.
This is the situation.
I run the Triangle MLD inks on a Roland SP-540V, and a Roland XC-540.
The SP-540 since 2006, and the XC-540 since 2008.
I have had both machines professionally profiled for use with these inks.
Last September (2011) One of the Cyan heads failed on the XC-540.
I run CMYKCM on the XC540.
I had it replaced at my own expense.
The head had 2.6 billion shots, normal lifespan is 6 billion.
I contacted Inx Digital which manufacters the Triangle inks and followed their process for a warranty claim.
I sent them test print samples and ink samples.
They told me nothing was wrong with the ink, no warranty help from them.
OK.
In February (2012) the other Cyan head failed with 2.7 billion shots.
I contacted the technical department about filing another claim. They asked me for photos of the test print which I emailed to them.
After 1 week I called the technician to check on my status. He said he did not get the emailed photos.
I emailed them again while I was on the phone with him.
He said he would get back with me.
Throughout March and April, I called and emailed but got no replies.
Phone calls would always go to voice mail, and emails were never returned.
I tried to speak to any higher ups at the company, but the secretary answering would not give me names of any supervisors, management, or executive level people. Always sent me to voice mail, and no one will call back.
On 15 May, a sales rep from the company was brought to my shop by a supplier sales rep.
I explained the issues I am having. I showed him test prints from before and after the head replacements, I showed him copies of correspondence.
He told me he would get the right people involved and that this is not how his company treats their customers. He asked that I give him time to get back to California from his sales trip and would get things set straight.
He refused to make specific promises as to what would be done for me.
I waited 2 weeks and called him, he told me that he was working on my problem and that the least he would get me some ink and filters for the system at no cost. He has ignored my calls and voice mails since then.
Last month, (July) guess which head went bad on my SP-540V?
If you guessed the head that has Cyan you would be correct.
It had 4.2 billion shots.
Still under the expected lifespan of 6 billion shots.
Guess who has ignored my calls and emails about this latest head failure with Cyan ink?
If you guessed Inx Digital, makers of Triangle inks, you would be correct.
So far this has cost me $4050.00 to replace the heads which use Triangle MLD Cyan ink in the past year, the company tested their own ink 1 time, told me I was out of luck and then ignored me for the other 2 heads that have gone bad using their ink.
I am tired of this total lack of concern on their part, and I feel it is time that I let other members here know about my experience.
TGIF
