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Question Need help after reinstalling Onyx

Discussion in 'RIP Software & Color Management' started by Nickprints, Jan 23, 2020.

  1. Nickprints

    Nickprints Member

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    Hey all Long time watcher of the forum here. We recently reinstalled Onyx Gammaprint Rip queue version 12.2. We are able to print images that are already ripped, and even reprocess old jobs that were previously imported before the reinstall (move from bottom to top). When I try to Import new PDFs from our Art folders as we have always done it doesnt bring the file into the rip queue and no errors are given. If anyone has any experience with this issue I would love to hear from you.
     
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  2. When I have this issue with Thrive it is usually due to Onyx not seeing the file extension on a file created on a Mac; usually adding the extension to the file on the windows RIP PC resolves it for me.
     
  3. Nickprints

    Nickprints Member

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    Thanks for the response! I attempted to go back in and delete the retype .pdf without any luck. I appreciate the shot at it tho!
     
  4. iPrintStuff

    iPrintStuff Prints stuff

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    What process are you using to print them? Hot folders or file - open? Hot folders would probably need re-done with a fresh install?
     
  5. Bly

    Bly Very Active Member

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    You could check to see if it's a corrupt file by moving all the jobs out of the Work folder and rebooting.
     
  6. Nickprints

    Nickprints Member

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    You and I had the same thought process, Deleted the entire contents of the work folder (which was hidden well) and restarted the tower to no avail. Currently trying to reinstall Onyx again.
     
  7. Nickprints

    Nickprints Member

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    File and open Variety
     
  8. Bly

    Bly Very Active Member

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    You could try running the install file again and select "repair".
    Are there any errors listed in the RIP?
     
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