Question Need help after reinstalling Onyx

[Nickprints]

Hey all Long time watcher of the forum here. We recently reinstalled Onyx Gammaprint Rip queue version 12.2. We are able to print images that are already ripped, and even reprocess old jobs that were previously imported before the reinstall (move from bottom to top). When I try to Import new PDFs from our Art folders as we have always done it doesnt bring the file into the rip queue and no errors are given. If anyone has any experience with this issue I would love to hear from you.

 

[ColoPrinthead]

When I have this issue with Thrive it is usually due to Onyx not seeing the file extension on a file created on a Mac; usually adding the extension to the file on the windows RIP PC resolves it for me.

 

[Nickprints]

When I have this issue with Thrive it is usually due to Onyx not seeing the file extension on a file created on a Mac; usually adding the extension to the file on the windows RIP PC resolves it for me.

Thanks for the response! I attempted to go back in and delete the retype .pdf without any luck. I appreciate the shot at it tho!

 

[iPrintStuff]

What process are you using to print them? Hot folders or file - open? Hot folders would probably need re-done with a fresh install?

 

[Bly]

You could check to see if it's a corrupt file by moving all the jobs out of the Work folder and rebooting.

 

[Nickprints]

You could check to see if it's a corrupt file by moving all the jobs out of the Work folder and rebooting.

You and I had the same thought process, Deleted the entire contents of the work folder (which was hidden well) and restarted the tower to no avail. Currently trying to reinstall Onyx again.

 

[Nickprints]

What process are you using to print them? Hot folders or file - open? Hot folders would probably need re-done with a fresh install?

File and open Variety

 

[Bly]

You could try running the install file again and select "repair".
Are there any errors listed in the RIP?