Sorry - I've actually posted here before under my old business's screen name which I could not remember the password to (username was customgrafix or getcustomgrafix, I forget which). I'll do an intro post in a second.
No one dropped the ball per say.. I didn't realize my normal guy was going away for a week until I sent him my order yesterday. Normally his turn around time is 1 day processing and 2 days shipping so I would have had plenty of time... but not with him being on vacation until Dec 5 :/
Thanks to the people who replied with helpful answers - I was obviously a bit rushed/flustered due to it being a holiday and just jumped on under the first screen name I could remember the password to.