Okay...Signs365 just pulled the most epic customer service job EVER

[HDvinyl]

The State Fair was my biggest client, I know the area. The OP said Detroit, hence the Detroit joke.

Go paint yourself a rainbow and move one.

 

[Kentucky Wraps]

Brilliant marketing move for sure. With this many businesses in this forum that are their ideal potential clients, watching everything you do and say, it was the PERFECT marketing opportunity for them. Look what we've all read now because of that act. They'll more than make up for that trip in sales now.
Win-win for everyone in my opinion. Nice one Signs365...nice one.
I use them, so not to be contrary, but I'm pretty sure it's because it was YOU. I doubt most of us would get that same treatment.

 

[ddarlak]

Definitely different customer service than I received the one and only time I ever used them.

Until the mistakes go away, I'll stay away. Yes, it was amazing service, but only because their reputation was getting hammered on 101 by a loyal customer.

 

[David Wright]

The State Fair was my biggest client, I know the area. The OP said Detroit, hence the Detroit joke.

Go paint yourself a rainbow and move one.

So , am I to surmise that Michiigan has one less snark now?

 

[Pixels Are Bad Mmmkay?]

I doubt most of us would get that same treatment.

I don't doubt it. We've been treated quite well in adverse situations. Granted, Signs365 screwed up on a few small jobs for us but they made up for their shortcomings big time with free overnight shipping and a $100 credit after the fact. They didn't fly out to our shop, but I wouldn't be surprised if they did. They are really nice people and I can tell from first hand interaction with them that they very sincerely care about their customers.

 

[jkdbjj]

Mixed Results Here

I have been using them as well. I have had mixed experience so far. I believe Mark who usually helps me when issues arise, but here lately it is one issue after the next.
They always try to fix the issue, so that is priceless and welcome. However, some of the issues could have been avoided with a little QC.

I ordered 10 pieces of their new Dual View this week, and I managed to fix 7 out of the 10 to be able to sell, even though the customer still complained, they accepted them. However, 3 are simply bad. In this case, I needed the reprints today, and they couldn't do it, cause of the special nature of that production, so I will get them tomorrow. Somehow the way they are rolling the prints makes the layers separate a little causing unfixable airbubbles. No amount of poking/squeegie/heat worked.

What this recent experience has taught me, is I started my own business to control quality, and the more I outsource, the more I lose control. Which is sad, because Sign365, is an AMAZING concept, and company to do business with. I just hope they work on QC, perhaps creating a system of checks so that 99% of what they send out doesn't come back. I can say out of the orders I have placed, maybe 35% have had reprints or something like that.

Anyway, amazing story in this post. I will continue to use them, but I am becoming gun shy. Hope that changes...

 

[gnatt66]

thats awesome customer service no matter what. great story!

 

[Gino]

That's simply incredible.


Evidently like mentioned earlier, they can't possibly make too many mistakes, cause they'd spend the majority of their time flying all over creation making up for mistakes.

You must be their biggest customer...............



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I wouldn't fly out there, ya might not ever come back, after seeing the scenery, but why not just send them a gift card to WalMart for $25 and call it even ??
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[The_Graphics_Group]

I am sitting here absolutely stunned about what just happened. I can't even figure out how to write about it.

Signs365 is in Michigan. I'm in Alabama. Yesterday I ordered two 2'x6' banners for same day production but through an error on my part or theirs the banners didn't ship yesterday.

Two little banners. Yes, it annoyed me when I saw they didn't ship because it meant I had to call my customer and let them know I'd let them down. $45. Not a big order...not a life or death issue...just a standard little job.

So I go to the bank, come back and there is a cab in my parking lot. In that cab is Mark Phillips, Jr. from Signs365 with my two banners.

Dude got on a plane, flew from Michigan to Birmingham, rode in a cab over an hour and delivered my banners personally. My two little banners. I didn't even know what to say to him about it, I was, and am, in shock. He rushed in, delivered the banners and could only stay a couple of minutes because he had to get back to the airport so I couldn't even buy him dinner or golf or anything. Seriously, I thought I was doing great the time I drove two hours unannounced to correct a spelling error on a banner but this takes the cake.

That's the most awesomely ridiculous customer service EVER!

I know this is from 2013, so just commenting that I wish their customer service was still this good. It is not!

 

[Johnny Best]

2013, and some memories of past members who have left us with great memories.

 

[JBurton]

This was a true story?

 

[Johnny Best]

This was a true story?

This is not fake news but S101, only true stories.