Onyx question.

[Nick Kraushaar]

Hey everybody. I just had a question about an Onyx issue we have been having for a while now at our shop. So we run have one Onyx key, and are allowed to run three computers on the key. We run six machines off of the three computers. Two on each. The issue we have been having is when we are running out Latex 570 printers. If one is printing and it gets between a quarter and half of the print, and we go to press print on the other 570, it will crash Onyx which will result in print failure and machine failure. So we basically have to make sure we press print near the same time on both machines or else we have to wait for one to be finished in order to start the other. It also appears that if Onyx crashes for any reason while any one of the printers is printing, it will crash the printer and end up in another print failure. So we often try to refrain from ripping anything large or else we can crash an already brittle program. Any help would be great. Thank you.

 

[MikePro]

have you contacted onyx? could just have communications issues/conflicts related to your firewall/antivirus software

edited to add: the knowledge base also touches on issues with onyx/hp driver conflicts if both are not kept up2date. maybe one printer is running a v.5.1 and another is a v.5.1.1 and the software goes bonkers trying to juggle the math?

 

[Christian @ 2CT Media]

Hey everybody. I just had a question about an Onyx issue we have been having for a while now at our shop. So we run have one Onyx key, and are allowed to run three computers on the key. We run six machines off of the three computers. Two on each. The issue we have been having is when we are running out Latex 570 printers. If one is printing and it gets between a quarter and half of the print, and we go to press print on the other 570, it will crash Onyx which will result in print failure and machine failure. So we basically have to make sure we press print near the same time on both machines or else we have to wait for one to be finished in order to start the other. It also appears that if Onyx crashes for any reason while any one of the printers is printing, it will crash the printer and end up in another print failure. So we often try to refrain from ripping anything large or else we can crash an already brittle program. Any help would be great. Thank you.

This is/was very common for us. It is mostly fixed in 19 but we have other issues now.

 

[ikarasu]

For me.. When switching from one printer to the other, if you have a lot of stuff in holding it'll crash onyx. Onyx is pretty glitchy when running multiple printers.... Which sucks because it's a nice rip.

What version are you running? Onyx 19 comes with printer isolation.... So each printer has its own thread. So if onyx crashes, in theory your printer will keep printing. It works most of the time for us... There's been a few lockup that cause it to stop printing, but those are likely full computer glitches and not onyx glitches.

 

[Terrance the Deuce]

Hey everybody. I just had a question about an Onyx issue we have been having for a while now at our shop. So we run have one Onyx key, and are allowed to run three computers on the key. We run six machines off of the three computers. Two on each. The issue we have been having is when we are running out Latex 570 printers. If one is printing and it gets between a quarter and half of the print, and we go to press print on the other 570, it will crash Onyx which will result in print failure and machine failure. So we basically have to make sure we press print near the same time on both machines or else we have to wait for one to be finished in order to start the other. It also appears that if Onyx crashes for any reason while any one of the printers is printing, it will crash the printer and end up in another print failure. So we often try to refrain from ripping anything large or else we can crash an already brittle program. Any help would be great. Thank you.

If you are running two of the same printer from onyx, try naming one of them something different. I had a similar issue with two Mimakis that went away after I gave the printers different names. It may or may not work, easy fix worth trying though.

 

[StarSign]

I have run a HP25500, HP210 and a Fuji flatbed all at the same time in Onyx. Never saw a problem.

 

[Christian @ 2CT Media]

I have run a HP25500, HP210 and a Fuji flatbed all at the same time in Onyx. Never saw a problem.

Those latexes are not as bidirectional communication dependant as the 5 series.

 

[Bly]

When we had 2 x 360s we had the same issue.
Also If one was running a long job we could rarely get the other one to start.

 

[Nick Kraushaar]

So both machines do have the same firmware update. We always check weekly to make sure they do because we know the issues caused by different firmware updates. Both 570's run on there own version of Onyx, and they both run on one computer. Our 570's are also not directly connected to the computer we use for onyx. They are hooked up through a network. So we have two 570's running through one version of Onyx. They are both named two different titles on Onyx. And they are both connected through a network and not directly connected to the computer.