BRUSHMARKS
New Member
So some of you problem saw this thread we posted about 2 months ago.
http://signs101.com/forums/showthread.php?t=58321&highlight=wall+graphic
Heres the link to it.
Anyways the graphic failed so we contacted them, and they said maybe Oracal 3268 wasn't the best for the job. So i told them they shouldn't have it under "wall graphics" it will get confusing for people. So they sent a call tag to get the rest of the roll back. Then they sent us a Oracal tech and he said to go with 3621. So we did cuz obv this guy know what hes talking about. He also said to laminate with 210m so we did. Let it out gas for 120 hours. laminate and install. Held for 1 day then fell completely to the floor.
So we contacted Fellers right away and they said " O why would you use 3621 you should use 3628". So OKAY send us that lets use that then. So we receive the 3628 and print and let outgas for 72 hours. Laminate and install. This time is it Held for a few days then started to curl every where around the edge. So we contact Fellers again. This time they don't know what to say.
Over this it has been 2 months and customer is getting upset. And this is a huge customer for us.
We contacted Mike Henry with Fellers about the problem. We just got another order that requaried 5 rolls of 3651 and 210 lam both 54". and 3551RA and 290 lam also 54". So a pretty big order. We told him to compromise with us or else we could give this order to some one else. We come to an agreement on the issue. Of $500 now and $500 on the 18th. both a credit and $1,000 credit on July 1st. and in return we will order those rolls with him. He agrees we place order receive it and start printing. 3 days ago when i go to order, No credit in account i spend 4 hours with about 6 people trying to find the credit. so we get credit and place an order. Well teh next day no package so i call Fellers, Here Mike canceled order and no one called to tell me. Theres another pissed customer cuz we didnt get material to do their job. So i try to contact Mike with No reply. then i get an email saying he took away the credit that he doesn't have the athority to give credit.
Whats your thought on what to do next? Its been 70 days with no problem solved.
http://signs101.com/forums/showthread.php?t=58321&highlight=wall+graphic
Heres the link to it.
Anyways the graphic failed so we contacted them, and they said maybe Oracal 3268 wasn't the best for the job. So i told them they shouldn't have it under "wall graphics" it will get confusing for people. So they sent a call tag to get the rest of the roll back. Then they sent us a Oracal tech and he said to go with 3621. So we did cuz obv this guy know what hes talking about. He also said to laminate with 210m so we did. Let it out gas for 120 hours. laminate and install. Held for 1 day then fell completely to the floor.
So we contacted Fellers right away and they said " O why would you use 3621 you should use 3628". So OKAY send us that lets use that then. So we receive the 3628 and print and let outgas for 72 hours. Laminate and install. This time is it Held for a few days then started to curl every where around the edge. So we contact Fellers again. This time they don't know what to say.
Over this it has been 2 months and customer is getting upset. And this is a huge customer for us.
We contacted Mike Henry with Fellers about the problem. We just got another order that requaried 5 rolls of 3651 and 210 lam both 54". and 3551RA and 290 lam also 54". So a pretty big order. We told him to compromise with us or else we could give this order to some one else. We come to an agreement on the issue. Of $500 now and $500 on the 18th. both a credit and $1,000 credit on July 1st. and in return we will order those rolls with him. He agrees we place order receive it and start printing. 3 days ago when i go to order, No credit in account i spend 4 hours with about 6 people trying to find the credit. so we get credit and place an order. Well teh next day no package so i call Fellers, Here Mike canceled order and no one called to tell me. Theres another pissed customer cuz we didnt get material to do their job. So i try to contact Mike with No reply. then i get an email saying he took away the credit that he doesn't have the athority to give credit.
Whats your thought on what to do next? Its been 70 days with no problem solved.
