stxrmxn Did you ever get this fixed? I have all the same issues you're having. I was told this could handle mx graphics no problem.
Had it about 2 years and I have more issues with it than not. I admit maybe my issues come from user error, but it'd be real nice if it weren't so fuckin difficult to operate. Never had issues with a graphtec.
If I had space for tables in front and behind the cutter, I'd buy a flatbed, but that's not really an option...
Same thing, everyone hypes what a difference additional pinch rollers are, now have 5 and still doesn't work right.
I just found today, that if I load the prints backwards, and flip the file in caldera, it cuts perfectly. BUT WHY. Doesn't make any sense whatsoever.
Cant read marks on Substance clear vinyl which is super irritating as well.