Did you clean linear encoder strip?
Is the head in the low position ?
Manually you cant do it. Is there an option in color rip ?
]Already been mentioned, but looks like encoder strip, and you mention it was cleaned.
If it is streaky, it will perform poorly. Sometimes double checking can help.
You might try flipping it over.
Be sure it travels freely through sensor without rubbing (adjust position with set screw) as that will wear the fine print on the strip. May be prudent to also do a quick pass between the encoder reader pathway.
I talked to my service guy. He is sending me some test prints if that doesn't help him he is coming out here. He thinks he has to go in service mode and adjust the head alignment. I will keep you posted
Fixed mine for the left and right, but now i have to go in an physically adjust the top to bottom.
i can send you the pictures of what he told me to do. i dont feel comfortable doing it since i only had the machine 3 days. He is coming tomorrow to adjust mine.