James Burke
Being a grandpa is more fun than working
What I must remember is that my personal customer service can not be replaced by someone who does not offer it. My business approach will last as long as I give good customer service. No the sky is not falling !
Yes, I agree totally.
But, on the other hand, the last 30 years have taught us that younger generations are turning long-established norms on their ear. BIG TIME. Many of that generation have no clue what good customer service even means...they've never seen it, and thus have no basis for comparison like us old dudes. All they know is what Google (along with social media and Big Media) tells them to do, and that should be a concern to us all.
JB