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Have you considered a Summa? Hi Cgvginc, I am not sure if you are already considering one of our cutters(Summa) or not, but I would definitely give them a look. We offer industry leading tracking and cutting accuracy and our advanced OPOS X sensor is the most reliable and advanced optical...

Hi Tizz, Assuming you're running everything on a windows based PC then the process of contour cutting is very straightforward. We offer a plug-in for illustrator which you can use to assign registration marks to your file. It is included with our "Summa Cutter Tools" and you can download a...

Hello Everyone, I hope everyone is having a great week! I just thought I would let you all know that we just added a couple more refurbished/demo S2 cutters. One is 48" with a drag head and the other is 54" with the tangential head. Please email me at philj@summa.us if you would like more...

Hi Attila, I would assume that it would either be a bad cable(most likely), a bad board on the cutter(worst case scenario), or the serial connection on the computer is bad. Of the three options the least expensive by far would be the cable, so hopefully that is the culprit. I would suggest...

Serial to USB Adapter Hi Szakal666, If this is a serial connection, which I am assuming it is, you will need a serial to USB adapter to be able to connect it to your computer(unless you have a serial port, which is unlikely). We recommend the Keyspan adapters, but Belkin also makes them as...

Thanks for the kind words you guys! We certainly try very hard to provide the best possible support and it is good to hear we are doing a good job. Best of luck with the new machine, Quark! Regards, Phil Johnson Summa Inc.

Wrong Model Hi Cuartadimension, Sorry to hear about the difficulties cutting this Substance material. I have cut quite a bit of that material using our cutters, however I have always used a tangential cutter for this application due to the overall thickness of the material with laminate...

Stroke Alignment in Illustrator Hello XtremeXccessories, Double cutting in Illustrator is a known issue and there is a fairly easy fix. The solution is to align the stroke to center as opposed to the inside or outside. Please take a look at the attached thumbnail for a screenshot of how to...

Thank you for the kind words! We try really hard and it is always nice to hear that our customers are happy. Best regards, Phil Johnson Summa Inc.

Hi Teco, I am guessing our European office already confirmed this, but if not, it is easy to tell whether or not you can add the OPOS by checking your firmware revision. This is located in the "system menu" on your cutter. If the latest firmware revision is "MW" then the RAM is writeable and...

No problem! Glad to hear you were able to get everything figured out. Please feel free to reach out if you have any other questions. Best regards, Phil Johnson Summa Inc.

Summa Cutter Control Hi Kre8r, Renaming the user configurations can easily be done using Summa Cutter Control. Simply open Summa Cutter Control and click on the "users" tab and then click "rename" by the configuration that you want to change the name. If you need a hand figuring out the...

Hi Tom, All of our current models can flex cut. The flex cut feature has actually been around for quite a while(used to be used quite a bit to cut single ply materials on our older models), however the ability to flex cut and kiss cut in the same job is a relatively new feature(within the...

Like Frank mentioned, I think you are confusing cutting perforated vinyl with perf cutting vinyl. With flex cutting(perf cutting) you are cutting a vinyl material through the backing material and leaving behind small tabs. The tabs keep the graphics in place during the cutting process but are...

Hi cboy808, I would be happy to demonstrate the flex cut(perf cut) function if you wanted to drop by sometime. We are located in north Seattle and have all the different series available for demonstration. Please email me at philj@summa.us if you would be interested in coming by to see the...

As was previously mentioned, most of the prints in your photos look like color printed on chrome vinyl. The bottom two pictures do look like Summa prints, however. The holographic pattern was created using our rose holographic ribbon and the bottom photo clearly shows the opti-trac marks that...

That looks like the correct part. If Rotutech is an authorized reseller they should be able to assist with the installation of this part. From what I understand there are several steps after the part has been installed that would need to be done to make the OPOS functional. Again, I would...

Hi Teco, The sensor used in the video is called "OPOS-X" and is the newer version of our optical sensor. The D1010 cutter that you recently acquired may or may not have OPOS, and if it does it would be the older OPOS sensor. The difference between the two sensors is the new OPOS-X sensor uses...

Hello Everyone, We are pleased to announce that now have a rotary tool available for our F-Series flatbed cutters. This new rotary module is ideal for cutting a wide range of textiles including felt, fleece, flag, banner material, and several other materials up to 5mm thick. Here is a video...

Hi Teco, I am not sure if you are just simply referring to OPOS when you said "OPOS Camera", and if so, you can physically look at the cutting head to determine whether or not the machine has OPOS. The OPOS is mounted on the right side of the cutting head under the head cover and looks like a...