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Graphtec is west coast company and phone support does not exist. You send an email the translate and send you an email back. Summa east coast with live technicians that actually speak English. Plus the added bonus they allow dealers to service on-site.
The reseller is responsible for your workflow needs when quoting equipment and software. You purchased everything from them. Not from the manufacturer. The problem with software, once it’s opened on a key it’s not returnable.
Grimco won’t be able to do anything about the software. They may not...
This should fall on grimco. They should have known or found out if it was compatible with your rip prior to sale. Unfortunately there’s nothing summa can do if it’s opened on your license
Mac mini m1 is fantastic…load up on storage or use apple cloud like me. I just added a studio..2k version to support 3 monitors…honestly the max mini is more than enough with m1
Ink coverage and where your graphic will live can and will play a part of this theory. Manufacturers put out a time to protect themselves from scrutiny if a failure does happen. If you are double or triple striking film or translucent vinyl you may want to allow more time. But 95% of the time no...
He was not asking for help. He started the thread bashing a manufacturer. You may not like to hear the but facts are facts. This class of printer is not designed to run forever. Product cycles do reach an end of life and no longer have to be nor should they have to be supported by the...
And if you got 5+ years on a Roland printer…or any printer, that’s a pretty good endorsement for their product. I’m sure you made more money than 3k a year…
Never saw a Roland OEM chip register as non OEM. Sounds a bit fishy to me. You may want to have a chat with the person that sold you the ink. Yes the printer tracks it’s history. And yes you open yourself up to Roland having the decision whether to support you or not depending on your situation...
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