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Clean your encoder strip as a first step. After doing this, set up the print / cut alignment and see if it improves. The crop marks in the menu won't make any difference as at the moment the cutting head thinks it is in a different position from where it actually is

You dont install the printer as a printer on windows like a normal desktop one. It works through versaworks. Install the USB driver. Open versaworks and there is the option to add a printer under the printer status tab. On here you can either choose to connect via USB or network. If you connect...

If you have general questions just post on the forums and I'm sure people will be happy to help. If you want a consultant to privately take their time to help you create a business, then you really need to be paying them for their time

You will need to get the specific ones for your printer as lots of them won't fit, so make sure they are the right ones. Everything on Roland printers can be fixed, it just depends how many parts and how much it costs!

If the other colours are ok there is no real reason to flush them, so just doing the cyan and white is fine, although it doesn't hurt to change the dampers as well. www.joserospares.com in the UK are good for genuine Roland parts. Don't order from Digiprint as most of the things they claim are...

Yes, the white ink is much worse than the other colours. It has a lot more pigment in it, so if it starts to dry then it blocks things very quickly. If it wasn't left plugged in and switched on for more than a few days then you have very little chance of recovering the head sadly. Try the other...

p,s when it was left in the workshop, was it plugged in and powered on all that time?

If it was left for a few months it has almost certainly blocked the damper, and probably the head and cap top tubing as well. White ink congeals really quickly and if you have a printer using it it really has to be left on all the time to run the cleaning cycles. You are probably looking at...

Win10 is abysmal ! I installed it for a while, then went back to Win7 as it made everything worse than before!

You may also find if you update to Win10 for example it actually runs slower as there is so much bloatware included in the newer OS compared to the older ones

Are the computers dedicated ones that just run the printers and nothing else? If so you may find a newer machine makes no difference. RIPs and printer software generally use very little resources, so you don't normally need anything new and powerful to run them. The printer will only run as fast...

Apparently Roland and Mutoh use the same tubing in their pumps. There are a number of people selling in on ali express...

Replacing tubing in pumps is pretty easy, but you need to make sure you get the correct stuff that won't melt from solvent inks. They could also just be blocked and need flushing out

Tell him you use sandblasting. It will leave a lovely clean paint free finish for the vinyl to go on :D

Try printing it with the lights off in the room, or with the printer shielded from daylight. It could be light is reflecting off the vinyl and confusing the sensors. If your other vinyl is printing fine, it is obviously something to do with that finish, and too bright lights can stop the encoder...

If everything else is ok then it sounds like your main board has failed. I do have a used and tested one in stock if you need it

No problem, is most likely to be the blocks rather than the board, but its worth trying to see if that fixes it

Changing the bearing blocks isn't too hard, just a bit time consuming but its pretty straightforward. I can help with this if you need it

Get a copy of the service manual. Once you have replaced the head you need to manually calibrate it, then electronically calibrate it. Unless you get the head calibrated properly then you won't get a good print from it

If the new motor didn't fix it, then the most likely cause is you need to replace the bearing blocks. If you move the carriages by hand across the width of the vinyl they should both move freely with no sticking. When the blocks stick, the motor cannot move them properly and reports an over...