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On our two Roland XR-640 printers they run 12 to 16 hours daily.
Major cleaning done weekly, and always have a new scan motor on stand by, because they only have a 1500 hour life, but will run for 3000 hours.
I was getting a clicking grinding sound from my Roland XR640, I checked everything, still made noise and got multiple head separations.
Cleaned and lubricated the rail the head assembly slides on and everything is quiet and running smooth.
You are definitely doing something wrong.
I have Never had a head strike.
I run multiple rolls of vinyl and magnet daily.
I run two xr640 printers all day long and at the end of the day, I put another roll of vinyl on each one correctly and send 100 ft of printing through each one over night...
Check:
Paper size and paper direction.
Also Looks like you do not have enough gripper/feeder margin.
Try running same paper with smaller image as a test.
I do these all the time for real estate agents.
I print on left over vinyl then apply to .040 styrene corner round then adhere a magnetic holder to the back.
EASY $
Reinstall plotter.
Open and recreate job.
Then send cut job only.
Happened to me once when deleting old cut files and I hit delete one time too many and deleted my cutter. OOPS!
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