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I can't speak for your dealer, but I'd just come out, backup your parameters, replace the board and see what happens.

You should install a osmosis unit in front of the humidification.

Sounds to me like air has gotten into the system. You can compare the actual y/m printhead weight with a working one. (C/K for example) If it's lighter, then its likely air in the system.

Typical problem seen with former Latex 3XX users, switching to Latex 700/800. I always stress that point in the customer training.

I'd try using the USB connection to do the firmwareupgrade on a freshly switched on cutter. If that doesn't help, maybe your cutters mainboard has a problem and needs to be replaced. (I service Summa for 30 years)

Could be a firmware bug. The cleaning cartridge/bag is only used to keep the wiper clean, but the machine stops working, when empty. If your printer runs out of a ink, it stops as well. So it's a good idea to have a set of every color plus a cleaning around. The TR2 ink is higher pigmented, than...

Well, it not necessarily only affects the W units. I just needed to replace a pressure sensor, flooded with ink, while the critical parts on the white tray stayed dry...(pips and pumps) I did the latest out of the box instruction during installation... checked and tightened the luers on the...

Hi, your problem was that your captop or pump isn't working fine. When there is a "liquid bridge"(captop not sucked empty, before it covers the head over a extended period of time) over the two channels on a printhead, ink flows from a fuller cartridge to the one with the lower niveau. So this...

There are some possible problems I see with this old printer. Price is too high Part supply unsure in the near future Only works with old Versaworks 5.51 It has ink starvation issues when printing large uniform color areas.(may not be a problem, when printing small labels)

Could be a bug. My first action would be a firmware update 27 ist the actual, you use 26. It also looks like you have a Summa with OPOS camera. This may be different from the "normal" OPOS, since the image processing is done in the PC (Cutter control). If a firmware update doesn't help, contact...

When the ink was flushed out correctly, it's like a new installation. The only problem I see, you need an account for the service app, in order to open the service mode.(scan a QRish code on the R1000 screen with the phone and enter the number to unlock the service mode for a couple of hours)

Could be the flat cables from the carriage board to the heads, the carriage board or the trailing cable.

Hi all. The service notes are not freely available to end users. (Have never been. Service techs need to sign a NDA.) The notes are of limited help now, since you need to be a certified tech with a account to activate the Peck2 tool every 30 days in order to access the machines service mode.

Most of the time, you can repair these motors. These are brushless and should run for 3000-5000h when I remember correctly. I repaired a couple of them by cleaning the internal encoder disc with Windex. (There is sort of a haze on it. Probably by a outgassing part on the PCB. Once cleaned, they...

You asked, what to order. I'd take the two pulleys and the belt and also the plasic gear. I had to finally replace it on a XR (newer model, but same scan axis mechanics) I replaced the motor and sensors first. I almost went crazy, diagnosing this problem and needed to visit this customer a...

I'd look into a macro recorder like "automate desktop" or the like. I did this back in Win3.1 times to convert files from DOS systems.

Wow, now that's a new one to me. Funny, that it only happens on the second pass of the test print. Did you enter the head rank? I'd try to swap the cables with a working head next to black. When the problem stays with the black, it's probably ink line related. To further investigate, you could...

Roland calls this procedure a "head wash". You need 5 cleaning cartridges. But, this won't help in your case. I'm a certified Roland tech since they started building water based inkjet printers... I hate replacing heads on BN-20, but that's exactly the only option left, if you want a decent...

What ink do you use?

Try pressing the pause and enter button while switching it on. This brings up the fill damper menu at startup once.