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I am sorry, I do not know where to point you to purchase that connector. I do know that there are companies out there that will do board level repair and might be able to identify the part. It is just a standard connector and might not be difficult to track down. I am also not sure how you can...

You are definitely having an issue with your cyan. If you look at the nozzle test print you can see some deflection there as well. If you haven't done a manual cleaning in a while it might help a bit. You can try soaking a swab in cleaning fluid and GENTLY pressing it against the print head in...

Hi Rydods - Can I assume that your image is rotated and the banding you are seeing is horizontal off the printer? Hard to tell exactly, but it could be a feed calibration/head height issue. Make sure to try printing in low head height. Also, what print mode are you working in? Are you printing...

Hello Signout - I am not sure what version of Corel you are using, and I am not well versed in that application, but here is a link that might help you out. This details setting up the Roland Color System Library in Corel. Even if the version is older, it might still help...

Hi Glenn - I think that, if you are getting an OL on your meter when testing the fuse, it is likely blown. Especially if you are testing the other fuses and they appear good. I would test the next new fuse with your meter before you install it. Make sure it reads properly. Then check it again...

Hi Jim - I am not going to argue your point about the SP-300 printer. As someone who installed over 100 of those printers back in the day, the only complaint I ever had with that model was how heavy it was! Other than that, and based on how long you've had it, I have no complaints about it. As...

Hi Jim - So, a lot of what Frank W above says is correct. The deal with the SP-300 is that the print heads and consumables are still available for this model. We have just discontinued the Main Board and Servo Boards due to the age of the product. So the printer should mostly still be...

You can test this pretty easily. When the printer starts printing, hit the Pause button and leave it down for 15-20 seconds. This allows the buffer to fill in the printer and when you hit Pause to resume printing, you should get constant printing while the device empties the buffer. Then you can...

Another thing to check would be the Carriage Wire - those printers used a wire instead of a belt for the print carriage. The wires could stretch and loosen over time which can throw motor errors. Most Roland dealer technicians carry a meter to check wire tension on those printers and the...

I agree with Kanini - double check your media - maybe try cleaning with isopropyl alcohol and make sure there isn't anything on the media.

Hi Marcosuv - It might be a good idea to create a CMYK file - separate blocks of CMYK on a horizontal plane so the printer prints all colors separately on each pass. Then choose Density Control Only in your color management and print that. If the issue is a specific color, you should be able to...

Hi Andre - It might be difficult to find anyone running the "S" version of the ink in a flatbed printer. But I will do some snooping on my end and see if I can find anyone. I will PM you if I have any information.

Hi Baz - While I would much prefer you trade in your printer for a new one, you should check/replace the battery on your main board first. The only thing the main board battery does is maintain the printer's clock. If it dies, the printer no longer knows how long it has been dormant and will...

Based on the image, it looks like digital noise. I think cables would be the way to go. Probably just the yellow, but you can inspect them closely, looking for either burn marks, cuts in the lines, or even ink buildup that has eaten through the cable housing. Or, you may not see it at all. I...

One thing to check on the SP-300V printers - those printers were 110/220 switchable from the factory. There are two slider switches on the bottom of the printer, front and back, that switch the heating units to either 110 or 220. Check your switches to confirm that they are set to 110. If they...

I hate to use the "it depends" answer, but there are a lot of variables for drying. Media, ink coverage, environment, etc. But we have reviewed tests by some of our media manufacturers and received reports back that the TR2 inks have potentially 6 hour out gassing times.

Hey Calliegraphics - You say the issue is intermittent? Based on the image it looks like digital noise, does that sound right? My guess would be that you have a failing ribbon cable somewhere. This would be true if you could nail down a location on the platen - say the issue only occurs on the...

Hey - can you tell me if you are attempting a long run of labels, or is this one giant print cut, like a car fender or something?

I always thought of myself as more of a Sly Stallone type, but this will do - Thanks!

Ok guys - just for the record - "Scott at Roland" really is Scott - at Roland DGA. More specifically Scott, who worked in Roland's service department for over 10 years and more recently moved to a different department to run our Imagination Center in the Boston area. I am really Scott and I...