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The VP was one of my all time favorite printers! It's a workhorse! Also, I just wanted to toss this out there - if you would like to see some files printed on our devices, contact your local dealer. They can arrange to produce print samples of some of your files and get them sent to you. The...

I will speak from personal experience, having worked in the Roland service department for more than 10 years before transitioning to a new role. Roland devices are NOT throwaway printers. In all my time with the company, that has never been presented as a business model or an expectation for any...

Hi Tim - Thanks for the vote of confidence! I don't go much for bashing competition, not my style, so I will stick to what I know. The VG2 is a pretty rock solid printer and the improvements in the ink are significant. If you want more information or need to find a reseller local to you, please...

For the record, I own a Cub Cadet. And I would have to agree with your sentiment!

Ok - sorry if I hit the wrong reply button a couple time and messed up this string. But I did want to respond to you on this. This new utility will not prevent you from doing "user level" service on your printer, like cap tops, wipers, cutter protection strips, etc. The Peck2 utility was...

Dude! It's me

Signed Out – I understand your point here. But please keep in mind that Roland has never allowed access to the Service Mode. We do not sell parts to end users, only to authorized dealers. Our printers have always been protected in Service Mode. I have been with Roland for many years, and much...

Hello PerfectPDF – What you are saying is essentially correct. When updating a VG to the new ink type, the printer will only support the new Peck2 utility, and the old Peck will no longer function. Peck2 is a more powerful utility for our technicians and certification is required in order to...

Glad to hear this worked! I will be "trolling" around this page so if you have any issues, please feel free to post and I will get to you!

There is a Side Roller attachment that you can get for this printer. The side rollers act as guides to make sure the rigid medias move properly through the printer. If you have a local dealer, they should be able to help you obtain the kit. Otherwise, call us at 800-542-2307 and we can refer you...

Hi Grafexdesigns - The pinch roller issue. I recommend calling in to our tech support line. The FT printer has to override the pinch roller sensor in order to "trick" the printer in to thinking that they are working. It sounds to me like your sensor or sensor override might be having an issue. I...

Hi Captandy - Sorry you are having issues with your printer. Obviously, this forum is limited in what we can figure out, but please feel free to PM if you like and I will get you connected with our service department. In the meantime, a couple ideas and suggestions - first, if you are not...

Netsol - you are in big trouble now! (kidding). sidcon - the error you are getting indicates that your version of VersaWorks does not support the configuration your printer is set to. Netsol's recommendation for contacting us and ordering a replacement copy of Roland VersaWorks is a solid one...

Shameless plug!! You might want to also check out the Roland VG2 printer. Our new TrueVIS TR2 inks have a much shorter outgassing than the older inks and may work well for you. And your learning curve (VersaWorks) would be much shorter...

Hey - I can offer service advice as well. If you would like to contact Roland directly to inquire about service, here is a link to our page - https://www.rolanddga.com/en/support/rcos/roland-care-onsite-service-for-printers You can either email us or call and we can help you set up a service...

Hi - One thing you can do to test - try either pinging your printer in the Command Prompt as indicated above, or you can simply enter the ip address into a web browser (just type 192.68.0.99 by itself into the URL field). You should get some sort of Roland page returned in your browser if the...

Thanks for the help. I did find them in my system as well, and contacted my TS guys so they can oversee the issue. Thanks again.

Hey there - can you please let me know what your head height setting is? If you are printing in high head height, you may want to try lowering the heads. This will require you to use the media clamps for best results. I've seen this help in some cases, but if it doesn't, please pm me and I will...

Hi Greg - can you please private message me your contact information? I would like to forward your issue to our service department to see if we can resolve some of the issues you are having with your machine.