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Couple things to keep in mind regarding ambient temperature. UV ink, as stated above, has a minimum temp requirement and generally likes to be between 68F - 90F. This is an ink issue, more than a machine issue and is about ink viscosity. The colder the temperature the thicker the ink. One...

Hi Will308decals: - To answer your questions - Roland printers will work on most manufacturer's vinyl. However, I always recommend, if you are using an off brand or unusual media, it is best to ask a local dealer to print onto your media so you have an opportunity to test it yourself. Second...

I believe VersaWorks does have length limits, but from what I have researched so far- the limits are much larger, like 30' length for a high quality print. There is also a file size limit that might be coming into play here too. So the things I would try first are - first, try lowering the...

This does look like a media gap (bi-directional) adjustment is needed. You can test that theory by printing in Uni-Direction. If the problem goes away, then you are on the right track. One thing - you may need to do a Detail Adjustment, which checks the calibration for all colors, not just black.

Hi Real Deal - I have seen similar issues before - is this always the same color? When I have seen this before, and a lot of times it was directly preceded by a head replacement, was due to a head cable (or in less common occurrences a main ribbon cable from head board to carriage board) that...

Just remember - the head carriage is "passive" - meaning it isn't directly connected to the motor. The tool carriage connects to the belt - then to the motor. So unless you disconnect the scan motor from the pulley, moving the tool carriage alone may still feel rough from the motor itself...

Hi ml4cs - I can't say that I have replaced the linear bearings on this model. I have done this replacement on other models in the past. But I wanted to tell you a couple things I would check before replacing the bearing. First thing, before taking it all apart - please make sure that the issue...

Hi Tcobshea - Can you please send me more information on the issue you are having? Are you trying to perfcut or simple contour cuts? Also, can you please tell me what media/laminate you are using? Based on this post, it sounds like you may have your cut pressure up too high. But that's just an...

Interesting question. I don't really know. But I will see if I can find out. This question may have to go all the way to Japan so sit tight.

Hi Jester - Good question. I don't think you can with RVW6. I am pretty sure (not positive) that the reasons have to do with 64 bit processing, and more importantly - version 6 stores files differently than the older VersaWorks versions did. So that makes it impossible to load the application...

This is true - but typically will only cause the color with the cracked manifold to stop working, not the entire print head. Also, this is not as common on the EcoSol configurations as it is on UV printers. But would be worth checking if nothing else is working.

Ok - I would double check all cable connections between the carriage board and the print head. If the fuses are still good, it's possible that there is a cable that is slightly ajar between those two components. If you disconnected the cables from the print head when changing the damper, make...

Does the head not fire at all or just the nozzles with the new damper assembly installed? If just the specific nozzles, I would remove the damper assembly and look inside the print head with a flashlight. It is possible that the O-Rings in the dampers popped out and are stuck on the nipples of...

Hi All: I have seen a couple posts recently regarding unexpected business closures due to the Covid 19 virus. I wanted to post some recommendations for temporarily shutting down your printers. We hope nobody has to use any of this, but I figured the information might still be helpful in an...

Hi John - These are the correct places to look, however it looks like they have never been changed. The default is 0's across the board. Here is a link to the owners manual for this model. There are sections on how to perform the calibrations for your printer...

Hi Jim - I thought I would pipe in and clear up some misconceptions about the Roland policy for "End of Support" devices. The way it works is that we (Roland) will support a device for five years after the last machine has shipped. At that point the printer becomes an "End of Support" device...

Hi Alex - Please call Roland Technical Support directly 800-542-2307 and describe your problem to the support agent. While I admit that I do not know the details of your specific issue, I am having trouble making the leap from print head to main board. If this advice was provided by my technical...

This is all correct - the two calibrations are "Print/Cut Adjust" which calibrates the simple print cut - and "Crop/Cut Adjust" which is for calibrating the "cut later" function. If the Crop/Cut is off, you should see an offset in your cut that is consistent. Performing this calibration should...

Hi James - Most of the information provided you is pretty good. Couple things - first, manually move the solenoid (cut blade) down and up. It should move pretty easily with little resistance. If it is stuck or really tight, you may need a new solenoid. If it moves freely, my guess is that it is...