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:) Sorry, I guess I missed that detail. Give him an invoice showing the full value of your work (as I believe Doug suggested, now that I think of it) at 100% discount. Dear Bob, Thank you for your recent correspondence - which gave me good reason to review certain policies. Please find...

gg, you're killing me. It's not too late to take my advice above. Give him the (I want to say 'goddamned' for some reason... You're a bad influence) files via the website, along with the note and (now) an invoice. I might change the note slightly, to read: Dear Bob, Thank you for your...

Gypsy: To expand on my brief comments above, and for whatever it's worth: I think you're over-complicating the whole Bob and Boopsie thing, in part, because you appear to be flip-flopping on your decision to either "help them out"... or to "fire their sorry asses". Or maybe I am confused(?)...

I agree with pointjockey, gg. And that's the kind of thing I never expected to say, pre- the interwebs. Take the emotion out of it. Keep it short and sweet. Take and keep control.

The Decade in Seven Minutes (Newsweek)

This cool little 3min Video on Typography is jam packed with insights. Take a look.

I've seen this before, but can't recall if I shared it here or not. Enjoy!

Why wait until spring? Get it done before business picks up and you have the "Now, I'm too busy" excuse. I'm not sayin'. I'm just sayin'.

After writing this and this... I thought it only fair to share this. Looks like an interesting series in the making.

PS - Now you know why I post all of those design articles and tutorials in the Tips & Tricks forum for Premium Members.

Hey peeps. As many of you already know, I don't make signs and I couldn't design my way out of a wet paper bag. But having worked with sign companies and in the sign industry for my entire career, I've obviously become afflicted with some kind of passion (or some form of madness) for the sign...

Thanks for the compliments and thanks above. One of the most powerful things about social media is that it gives your customers a voice. Be sure to give them something great to talk about.

More to the point re number 2, above: Seth Godin - The lesson from two lemonade stands

Brett! How the heck are you? How's biz? You're getting some excellent feedback above. You really do need to work on your marketing message...and I don't often say this, but I think your logo should be bigger. I could be wrong, but I think you will lose alot of the impact of that...

Bob, you are one in a million. :toasting:

Awesome! Thanks for sharing!

If you've got a heart, then Gumby's a part of you. Or so the song said. http://www.youtube.com/watch?v=AhczFRlBT2E&feature=related

Stumbled on "12 CRM Options for Freelancers" this morning, thought it may be of interest to some. There are many options. I've looked at several. I would have to say that SalesForce.com is the most impressive so far.

Cool. Thanks!

No offense, Chris, but your home page is uber-busy. I can't even tell where to look, or what I'm looking at. If I landed there as a consumer, I would be gone in 3 seconds. What's your bounce rate like? I would suggest testing a much simpler landing page and comparing results.