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As a tech, every single time I've mentioned environmental factors the customer pushes back. The truth is, netsol is right. Different machines can act differently even in the same room sometimes. It's worth it to try to get at least to the lower lever of the humidity spec. It will either fix...

IP addresses are like shipping addresses; they have to be unique for each location/device. So using the same IP for the computer and printer will not work. Maybe I read that wrong but wanted to make sure that was understood. Have you tried what Joe House suggested?

No long term damage. All a damper does is contract when ink is used by the head, and then expand due to elastic forces which pulls ink down back into the damper which gives continuous flow of ink during printing. When they fail, ink simply stops flowing or it drops out of the bottom of the head.

It's all about who you get them from. There are definitely bad manufacturers out there.

I've sold many thousands of after market 1204 dampers and only once in a great while one fails out of the box due to a manufacturing error. Other than that, they work just as well.

They have a ton for Rasterlink. Mimaki is notoriously slow to support third party software.

I carry dryer sheets with me as a quick fix for static. Other than that I would never put a printer on carpet and I would have a humidifier going.

Cat 6 will work it's just overkill.

Here's a picture of the cams:

There are 2 white cams on each side of the carriage. You have to take the covers off to see them. You can move them without unscrewing anything just with your fingers. Keep in mind that they move each side of the carriage so you need to measure each side of the head gap with the feeler gauges to...

There's a special jig you can get that tests the carriage height. The spec is between 1.1mm and 1.4 mm in low head height mode. You can get some feeler gauges and adjust it that way. It should clear 1.1mm and not 1.4mm. That being said, this is an extremely rare adjustment to make. In 13 years...

Part of the problem is they pay the hard workers and slackers almost the same. I managed a Papa John's for $8.25 per hour and the people I managed got $7.25. One of those $7.25 per hour workers would literally lay on the floor and I would have to say, "Get off the floor and make pizzas." When I...

You're right to be looking at the boards since the issue is affecting both print heads. I would check the trailing cables to make sure there isn't any damage, corrosion, or burn marks and re-seat them to make sure they are perfectly connected. Unfortunately since this happened out of the blue...

Double check that there isn't a plastic film on the encoder strip that needs to be taken off for it to work properly. Some have it and some don't. Once you confirm that, run the environmental match and see if it succeeds.

I can't think of a reason rotation would affect color. My guess is some other setting got switched. If you send the job over to Flexi and don't rotate it, does it print correctly?

Normally I would say the head fuse is blown on the main board but in that case, absolutely nothing can print. If the head can print the pallet then we know the head is fine. That really only leaves the main board as the culprit.

That looks like a bad encoder or sensor issue. Classic stair step pattern. I's clean the encoder strip and replace it if it has any damage. Also, try running the environmental match and see if it succeeds.

What's a bird doing on signs101? Haha sorry I had to say it. Also, I agree with MntPrintHead.

If it's a new sensor and it still doesn't read, I'd say the board it plugs into is fried.

The fact that it prints the pallet and nothing else is extremely unlikely. If that's the case I would suspect main board issues. Does it give any errors when you send a job from Flexi? How well does the pallet print?