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Yeah I'd get up to room temp but if it still doesn't print, make sure your're checking the tiny ceramic fuses on the main and CR board. They are about the size of a few grains of rice and are white with silver or bronze caps on each end. They aren't the glass tube ones most people are familiar with.

So you're saying putting everything I've got into $GME isn't a good idea? :D

It could be a pressure issue. I'd check the positive and negative pressure and adjust if needed. Sometimes it can be within range but fluctuate wildly which can be a sign that there's an air leak even if it's within range. Have you received any sub tank or ink flow errors recently?

No problem! We're a Mutoh dealer so I have access to all of the manuals. I actually just took a second look and it says I1600 right on the drawing :doh:

Since it's a brand new printer I can't be 100% sure but the head in the mechanical drawing looks exactly like an Epson I1600. Here's the spec sheet for that head. According to that sheet the minimum drop size for solvent inks is 3.8pl.

Each one of those green areas actually has 2 channels so one head is 4 channels. So the 1641 would have one head and the 1642 would have 2. Out of all the major manufacturers, Mutoh is the most closely tied to Epson. Mutoh actually made the Epson GS6000 before Epson started making their own...

Here's a link to the speed reduction belt if you need to replace it. Missing teeth can definitely cause issues. Here's a link to the carriage but I would leave that to last in your troubleshooting efforts!

As far as I can tell the new head is an Epson I1600 print head. They print 3.8pl - 8.7pl which might seem high compared to a DX7 but keep in mind that the DX7 head had 180 nozzles per inch where the I series has 300. The I series also has a longer print area at 1.33" instead of 1" so each...

Unfortunately the bearings only come with a new carriage from Mutoh. I have had a few customers track them down overseas though so they are out there if you need them. I'm sure you don't want to spend $600+ for bearings!

It could just be the bearings on the carriage are bad. That's a fairly old machine so I wouldn't be surprised. It could also just be a bad encoder or sensor. One thing you can try that might fix the issue right away is to tighten the speed reduction belt. You just loosen the motor, pull it...

We carry the heads here in the US. Feel free to contact us and we can help troubleshoot. Maybe you don't need a head in the first place!

Guess I haven't been to training in a while!

It's a known issue with the CD. Uninstall Rasterlink then go download it from Mimaki's website instead and install that way.

Never heard of it. It might be an EU only thing. They still use Flexi over here in the US.

Mimaki is very tight lipped about the heads but all I've heard they're Brother heads from many other techs.

5GB of RAM is an odd number. That usually means something is up with the hardware.

Surecolors use dual channel dampers like the ones in a lot of DX7 based printers like the Mutoh ValueJet 1624 and the Roland VS540. Epson is notorious for putting small parts together into a larger assembly and only selling that as a replacement which is the case with the Surecolors. So it does...

The latching position and capping position are actually two different things. For the capping position you just want the center of the flange to be about 3mm to the right of the top of the ramp where it plateaus. As long as the cap is making full contact with the head in the area, you're good...

It all depends on the plotting software but a lot of them cut based on when the element was created in the order of all elements, or it cuts by layer etc. Mimaki's have a, "Sort" function that sorts it in the most efficient way but most plotting software has the same function and might call it...

Oh yeah Mimaki's bottle system is way better! Hopefully they switch to that here in the US!