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+1 on trying to run it direct with a cross over cable. It is something that is slowing down your communication with the printer. The cross over cable with either point to the network or the computer as the cause.

You need to add them to the Output Profile box in the Color Management tab. XML and PTF files are preset files, they include the icc color profile but also control additional features of the software.

Your firewall is most likely the cause. Try turning it off and see what happens. If that fixes it create an exception in it for Production Manager and you should be good.

Its hard for me to tell for sure from this picture but I have seen a bad ram chip on the mother board cause something similar.

GRS FlexiSIGN Training Classes We now have some more information on the FlexiSIGN training classes on our website. You learn more about each class here. We only have room for 15 people in each class so sign up now before they are all gone.

GRS is having it's yearly open house on June 18th and 19th. Stop by and take a look at the latest in wide format printing equipment, software, laminator, and trimmers. There will be free food, door prizes, and show special pricing. Don't miss out on this great event. Confirmed Equipment...

When you click on resample you will see it there. Just change the numbers it shows.

Take a look at Colex. We have a couple of customers that swears by them. We have just become a distributer and can arrange any demos or sample work that you may want. http://colex.com/sharpcut-flatbed-cutter.html

Open the bitmap in Flexi. Select the bitmap and go to the Bitmap menu > Resample. A good rule of thumb that I was taught is you only increase it by three times. For instanced if it says that it is a 500x500 pixels change it to 1,500x1,500. The reason for this is after adding three times the...

I am assuming that you are talking about water based dye sub inks. To convert the printer to dyesub you will need to flush the printer with the eco-ultra cleaner twice. Then replace the dampers and possibly the sub tanks. Any residue in the sub tanks will cause clogging in the printer and it...

We were slow in January and February but things started to pick up in March, we have been going crazy ever since. We are going to be doing our annual open house this June and will be hosting the Mutoh/Avery wrap class so I don't think it is going to slow down anytime soon. Hopefully it keeps...

One of our larger customers bought one back in December. Someone in their upper management decided that since Ricoh supplies all of their copiers they should supply their wide format too. Unfortunately for us they never told us of these plans. Big mistake on their part. Like I said the printer...

If you can get the parts separately you should be able to rebuild them. The parts that fail varies from maintenance station to maintenance station. From our experience when you factor in labor and parts it is cheaper to just replace the entire thing. I have never seen anyone successfully...

If the print head is in there level then it would be the maintenance station 9 times out of 10. It is not uncommon for them to loose suction on the bottom of the print head. Best thing to do is just replace the entire maintenance station.

How does the bearing raceways and carriage bearings look? If there is too much vibration it can cause random head firing. Also check the T-Fence and make sure that it is not loose and that it is staying centered within the sensor. Finally inspect the CR Motor and make sure that it is not failing.

The mother board is located behind the panel in the attached picture on the left side of the printer. The F2 Fuse is the one you have to check and it is located behind the large black heat sink on the top right of the board. You will have to remove the board from the printer to check this fuse.

If you look at the mother board you will see a large heat sink in the top right hand corner. Mounted to this heat sink is the 8 head driver chips. One of them has failed. I don't know which one is for which channel. If you know how to use a multimeter you can check all 8 chips to find the one...

You had a short in the print head circuit that has probably blown the driver chip for that yellow channel on the main board. This short is what caused the ink to be laid down across the width of the printer. This short normally is in the CR cables, head cables or sometimes the head itself. You...

As long as your print head is in the printer level your maintenance station is shot and needs to be replaced. The chips are being marked every time you run a cleaning or ink charge but since no ink is flowing the chips are showing lower than the actual ink in the cartridge. We have them for...

I just measured my demo unit. The cutter is 70" wide, 44" tall and 56" deep with the basket fully opened or 31" deep with the basket fully closed. The depth of the unit will change slightly depending on how far forward or backward the basket is attached.