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The additional rollers will help with long tracking and back and forth movement. The expense however is a bit high.
Usually the additional rollers are sold for use on thicker media or vinyls/products with mylar liners. Two rollers with these materials can slip occassionally.
Once you get the report, email it to me. I will be out of the office but will look at it at my next stop after receiving it and get back with you. PM me your phone number if you would like a call then.
Shut down the computer and unplug the HP printer from the USB Port. Start up the PC and try again. Do you have the Roland SP-300V listed in your Printers Folder? If not, this may be the communication error cause.
Two ways to check the head would be the bi-di test and the ink fill test pattern.
If you notice overspray on one color, chances are you may need a new head.
Have your local tech pull a Peck Report to get the shotcounts and see if any of your heads are close to life expectancy.
If you do...
Will depend on history/model/how long out of warranty
On occassion, you can dealer to come out and service the unit and then purchase the extended warranty, if Roland approves of it.
Machine has to be cleared by Roland dealer/tech first. Still no guarantee.
You need to run the Online Update for Versaworks. Setup your preferences to grab Updates & Profiles for 'only your model' printer.
START>PROGRAMS>ROLAND VERSAWORKS>ONLINE UPDATE
Sounds like the home lock position may have been moved. This could also throw the limit sensor error.
Recommend a service tech make a visit if possible. A few fine adjustments may need to be done to move the physical position of the head carriage lock unit.
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