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Replace the captops to rid yourself of the contamination issue and hopefully resolve your nozzle issues.
The Bias and Vertical adjustments are mechanical and take a little knowledge.
Do you have a service center in your area or close?
As for the Wincom inks...
Not all units are compatible with VersaWorks.
Intelligent Pass Control was a Firmware integration that controlled the way the ink was dropped along the edge of each pass, to help eliminate the banding issues seen in older models.
Cross contamination - For Sure.... Replace captops
Damaged Magenta/Yellow Head - Can rule on that yet - However it does look to have deflected and missing nozzles which new captops may resolve, or may not.
What ink is in the unit? When did it last work properly?
Based on what has been shown...
Have any heads been recently replaced or service work performed? Not very common for a vertical adjustment to be knocked loose.
On this unit, the black and cyan are one head, the magenta and yellow the second head.
Makes sense if vertical is off to see magenta, but not cyan.
Attach a sample...
CiberSupply can offer you Flexi and CiberCut software, both of which will start at the $400 mark or there abouts.
Feel free to call 1-877-602-4237 or email sales@cibersupply.com
Josh, I am sure you will get tons of reviews from happy clients from Signs101.
I have always enjoyed our conversations and trading of knowledge.
I think this would be something everyone should do to help their suppliers gain recognition for the service they provide, 'direct from the horses...
If you are referring to a USB connection, you can try this... http://www.newegg.com/Product/Product.aspx?Item=N82E16812225031
If you are referring to Serial, Graphtec offers 25' cables.
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