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Hello CSOCSO, activating the choke clean on a VSi model should not prompt you to close or open valve and it should be able to finish the cleaning without any manual intervention. If you are getting an error, please send us a private note and we will recommend a local dealer to take a look at...

Hello CSOCSO, the VSi models have an automatic valve. It sounds like you have a standard VS model. See the attached picture for the location of the valve. Turn clockwise to close.

Dear Hollywoodsigns, we are really sorry for your experience with your Roland VG-540 unit. We are working with your Roland dealer on a resolution. The Roland Tech Support Manager will be in touch with you today to discuss your case further.

Hello, Thank you for the Description and the Video. If we are having an issue with the cuts being misaligned then I would suggest that you look in the user manual for a section called Adjusting the Cutting Position. This will provide with the instructions for shifting the cuts. Thank you...

Dear Jlcaudle, We are truly sorry for your troubles with your VG-540 unit. We are working very closely with your Roland dealer to get a replacement unit installed this week. Sincerely, Roland Tech Support

Hello, Unfortunately, the LEC-300A model only supports one ink configuration. Entering a second white cartridge will prompt a wrong cartridge error. Sincerely Roland TS

Thank you for being a dedicated Roland customer. If you plan on attending ISA, we would love for you to stop by and discuss the detailed needs for your next printer. You can also contact our Sales Development team to answer any immediate questions you may have. Thanks again and we hope to hear...

Hello Guillermo, I am sorry for your troubles connecting to the Roland vinyl cutter. If you have not done it already, please contact our support department by clicking on the support tab in our public website. Sincerely, Roland TS

Hello Sidcon, Thank you for being a Roland customer. For a list of consumable items available for sale, please email our Roland Support group at Rxpress@rolanddga.com MOD EDIT

Hello KlingsDesigns, It was good to speak to you today. As we discussed we will be having one of our Roland Care Engineers onsite tomorrow to look deeper into the problems and work with you and your local dealer on solving this issue. Thank you, Roland Technical Support.

Hello, We are sad to hear that the heater on this machine is not working properly. This has 2 heaters on the machine and if both heaters are not working then the cause could be the Power board. If it is only one heater then it could be a signal going to the board from that heater. We would...

Hello Mario, Thank you for working with Roland support to resolve your ongoing issue. Your dealer reported that your issue has been resolved. We are looking forward to working with you for many years to come. Sincerely Roland Tech Support

Hello Mario, Thank you for giving Roland the opportunity to work with you to resolve the nozzle missing issue. Our dealer reported that your issue has been resolved. We are looking forward to continue working with you for many years to come. Roland Tech Support

Hello WCSign, The service call 0400 has to do with the ink being moved through the heads to the cap tops. The number after it refers to the head and channel or side of that head. We have seen that pouring cleaning solution into the cap tops then preforming a cleaning can create enough of a seal...

Hello Stefan, For vertical banding on a Roland, we suggest that you preform a feed calibration on the machine. It could also be caused by ink dropout so we suggest that you allow the head to run the full width of the machine. As for the horizontal banding we have seen this cause by a dirty...

Hello Norman1987, That looks like banding, when you do a nozzle test, are you missing any nozzles. If you are it could be that is causing the issue and you may need to reach out to the local tech to replace the head as a worst case. Also if that happens on this file alone it could be something...

Hello Nine3, I want to thank you for taking our call yesterday. You spoke with our Technical Support Manager and have his direct extension. Roland also have received word from your selling dealer. Your selling dealer mentioned that you ran Roland media with profiles and were able to get a good...

Hello Essty, Thank you for reaching out for assistance. Have you tried reaching out to your selling/servicing dealer? Typically these issue are due to connection. So, here are some steps to take to help resolve this issue. 1 - verify that your computer is not falling asleep. To disable...