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Good morning all, I have been having issues with the Spot1 white layers and have tried adjusting the opacity which, hasn't done anything. I am getting (banding) a tech has come in to adjust the heads and of course, I forgot to bring this problem up to him. Does anyone have a clue on how to fix...

Hello all, My company has been using Onyx production house for years and we are getting ready to update our service contract. My question is. They're offering a discount on Thrive, is it worth getting or should we stay with what we have. If you recommend Thrive what are the advantages of it...

Good morning all! Anyone know once I order a flush kit how I go about flushing the line with it? I need to flush one of the white lines and I don't want to order it unless I know how. and I surly don't want to pay a tech to come in and do it! Any help would be appreciated! Thank you. Caren

Can anyone help? I can't for the life of me get the black printhead nozzle's clean. I've always had an issue with at least one but now it a few. I have tried to soak it by placing a swob and holding it under with the flush, and isopropyl alcohol and vacuumed the heck out of it with no progress...

Good morning all, I have had an issue ever since I have been running this machine. When I put the white down no matter how many times I have cleaned the heads it always has banding! I have had the heads aligned too. (Using it as a solid layer under a print) And, I am using the 1to1 ratio for...

Morning all! One again I am having issues with this flatbed. The registration pins will not come up but, one is stuck in the up position and I cannot get it to go down. I have turn the flatbed on and off, updated it etc. Thanks again! Caren

Hi again all. So, I printed a sign on the flatbed today and the alignment is off. How do I fix this? I use Onyx 21 Thx as always! Caren

Does anyone know if you run out of white ink and you have two ports, will it run off the one ink until I order one?

Hello all, I have a Arizona OCE 1280XT Flatbed. And on it we have the two extra ports for Varnish. We have been using those for "extra" Magenta and Cyan as the service rep suggested since we weren't going to do the Varnish. Well, my question is, how do I flush out those lines to replace the...

Hi all, I have a OCE arizona 1280 XT And for the life of us we can not find anything to clean the aluminum. Before we print we have tried everything to clean it, It looks great no smears or streaks then once we print the job you see where it has been wiped down. We have tried. Windex, Alcohol...

Good morning, Does anyone know if there's a way to change the feed (direction-barcode) on the prints, Onyx rip cut file. I want to reverse those, to have have the back code arrow be the front and print back to back without having to print separately Because as you know you need more on the...

Good morning all. I am getting a ink vacuum system problem pop up error. Does anyone have any thoughts on why I am getting it and how to fix it? Nothing else is said with it. Thanks, Caren Color-ad Manassas,Va

Anyone have any solutions on why and how I can fix this issue. We print a lot of wallpaper (pase type) and the prints are dry and sit for awhile before we cut them apart to send out. My issues are once they get it on site and lay it, and once they start wiping the seams or just wiping it...

Anyone know if you should shut down the flatbed at the end of the day? I was told you should leave it running but, I believe having the fan run all the time burns it out. Thanks in advance! Caren