tracking

We are working to better keep track of customer calls, emails, texts, etc. Do any of you use systems that integrate with email or messaging that group customer interactions in their CRM or portal?

We have a Summa D140. It was tracking kind of roughly but then one of our middle pinch rollers broke. We ordered 4 new rollers and have installed them. Since then the machine does not track properly at all. Keeping jobs small in size is doable but we have a large print shop and many of our...

I'm trying to perf cut some backlit PET film media and the material seems to be slipping even when just feeding it through the cutter. I'm using a Graphtec FC8600-130 cutter and media is LexJet Simple Premium Gloss Backlit Film. This cutter seems to work just fine on other materials like...

I am trying to track how many hours of the day our HP Scitex FB700 is used. We have a lot of work, but the printer is frequently not printing due to personnel and work flow issues. I am trying to build a clear understanding of how much the printer is used so that we can set goals to improve...

How do you manage jobs throughout your shop? Digital? Analog? Both? How do you manage jobs in the production side? We use a cyrious for the digital but also have an analog board in the back. It is divided up into production stages and we use magnets to move the jobs across the board. I do not...

Hi. We have a Summa plotter S140 T series that has some issues with the vinyl tracking on fullwidth vinyl media. The plotter has 4 tracking wheels where the 2 innermost are optional to use. When I load a roll with vinyl 1260mm width, and want to plot a file from Flexi I always click "show me" to...

I had ordered some parts for our Seiko w64s through these guys and being 14 hours time difference the response time was fantastic (i email during the day, they email at night and I get the response in the morning). Everything was great, parts ordered, shipping confirmed... that's when it went...

I recently purchased a used Anagraph 120e in good condition. I used 4 or 5 times on some small vinyl graphics jobs. It seemed to work really well. Nothing I cut ran more than 36" of vinyl through the machine. I am using the trail of signGo just to see if I like it. The cutter came with some...