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Alternative To Gemini?

Discussion in 'Dimensional Signs' started by bayviewsignworks, Feb 21, 2017.

  1. Alternative to Gemini? Has anyone noticed their process sucks? We'd like to use a different source to get acrylic letters.
     
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  2. TammieH

    TammieH Very Active Member

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    Never had a problem with Gemini
     
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    • Agree Agree x 1
  3. Gino

    Gino Premium Subscriber

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    Why ?? We've been using them for decades and their stuff is quite impressive and their customer relations cannot be beat. What part of the process..... sucks ?? This puzzles me.
     
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  4. tylercrum

    tylercrum Member

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    We use a small company that's local to us, but they work pretty fast and shipping shouldn't be too big of a deal. They're called Dimensional Letters and Logos. dllsigns.com
     
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  5. Starter

    Starter Member

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    I have never had an issue with Gemini Canada. I do cut, paint and pin my own letters whenever I can.
     
  6. Pixels Are Bad Mmmkay?

    Pixels Are Bad Mmmkay? Very Active Member

    Just got an order in today from Gemini for laser cut Gem Leaf acrylic. They've always been one of our best and most reliable wholesalers. I'm curious to hear about your experiences, also.
     
  7. Bigdawg

    Bigdawg Just Me

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    I'm surprised you are having any issues. Gemini has been our go-to for years with little to no problems. The couple times there was an issue, it had to do with bad patterns for stud mounts, and they were very responsive. What kind of problems with them are you having?
     
  8. nikdoobs

    nikdoobs Active Member

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    I've used Gemini for literally hundreds of projects and never once had an issue with their products or process.
     
  9. Johnny Best

    Johnny Best Very Active Member

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    I love Gemini, great catalog, no nonsense when ordering, emails sent back for making sure everything is right and always a phone call away for info on order.
    Have used them for a long time and never had any problems and nice people.

    I like the level of language you used such as "sucks" in describing their process, there are better words to describe a bad situation, maybe you have a communication problem when dealing with the people at Gemini. I have their back.
     
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  10. Johnny Best

    Johnny Best Very Active Member

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  11. visual800

    visual800 Very Active Member

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    Gemini is definitely the go to place for stuff. DO NOT use Matthews Bronze. Quality sucks compared to gemini. We have had several issues
     
  12. Johnny Best

    Johnny Best Very Active Member

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  13. visual800

    visual800 Very Active Member

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    we still are anxious to hear what issues the OP is having with Gemini
     
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  14. Marlene

    Marlene Major Contributor

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    what about their process "sucks"? process of what? what did they do that you think could be done better?
     
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  15. lbpalm

    lbpalm Premium Subscriber

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    Gemini has been good to us too


    Sent from my iPhone using Tapatalk
     
  16. Stella_FB700

    Stella_FB700 Member

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    We quit using Gemini too! There customer service is BS.
     
  17. Marlene

    Marlene Major Contributor

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    We quit using Gemini too! There customer service is BS.

    in what way? I've had issues with Gemini and have found the customer service to be great. what went wrong?
     
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  18. doublesigndude

    doublesigndude New Member

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    Been using Gemini for 20+ years, rarely an issue. If there ever is one they exhaust all resources to make it right. If we have a time sensitive project their customer service staff does what it takes to make it work.
     
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  19. Billct2

    Billct2 Major Contributor

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    I've always been satisfied with Gemini, only other company I ever used was Spanjer (some will remember them).
     
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  20. shoresigns

    shoresigns Very Active Member

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    We've been using Gemini for many years and have rarely had an issue production-wise.

    They can be slow at responding to quote requests, though, but we just tell clients to expect a few days if there's anything custom we can't quote from the catalogue.

    We did have one order recently where we just needed a suction cup for their extendable arms for changing marquee letters. They lost the order twice and then when they finally shipped it out, they didn't use expedited shipping as we had requested. Client ended up waiting about a month for something they were hoping to receive within a few days.
     
  21. hcardwell93

    hcardwell93 Member

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    I have never had a bad experience with Gemini. I like their process of confirming an order as I realized I had made what could have been a costly mistake on one order and was able to correct it before it went into production.
     
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