Welcome To Signs101.com: Largest Forum for Signmaking Professionals

Signs101.com: Largest Forum for Signmaking Professionals is the LARGEST online community & discussion forum for professional sign-makers and graphic designers.

 


  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Alternative To Gemini?

Discussion in 'Dimensional Signs' started by bayviewsignworks, Feb 21, 2017.

  1. ams

    ams Very Active Member

    2,227
    301
    83
    Oct 28, 2010
    Virginia
    My issue with Gemini is it takes forever to get a quote, 3 days average. Also I will never use them for LED signs again, they screwed up multiple times.
    But their dimensional letters are great.
     
  2. TimToad

    TimToad Very Active Member

    2,568
    635
    113
    Jun 13, 2013
    CA
    Every transaction over the last year or so has been identical or worse on the timing as your experience. I have no quibbles with the quality, production timing, pricing or condition of things how they arrive. Its the time process from initial contact to getting to the production proof back for "final" approval that has turned nearly every job into a 3-4 week process. I just noticed that an RFQ I sent on August 2nd still hadn't been responded to. I resent it and in minutes got the automated confirmation reply.
     
  3. TimToad

    TimToad Very Active Member

    2,568
    635
    113
    Jun 13, 2013
    CA
    Been dealing with them in the exact same way for decades. We send full size, dimensioned, vector files with colors noted, installation method, pattern or no pattern, etc.

    Maybe the revolving door of CSR's we seem to deal with aren't being trained fully or compensated well enough to stick around long enough to gain enough experience to quickly process orders. We have had over a dozen orders placed in the last 2 months and had nearly that many different CSR's or graphic artists process them.
     
    • Agree Agree x 1
  4. clarizeyale

    clarizeyale Member

    176
    42
    28
    Aug 25, 2016
    SF Bay Area
    We use Gemini for custom letters but the demand for these on our end have been low as of late.

    If we do, turnaround for a quote and the letters have taken a little longer than when I first started at the shop 4 years ago. From my understanding, there was a lot of people leaving/retiring this last year or so, so I'm assuming training, knowledge, and speediness has gotten down. We used to be able to tell clients they can get their letters in 3-5 days but now it's about 7-10 days.

    Anytime we ever have issues such as paint chips and such, customer service is super speedy and helpful to get us replacement letters THOUGH one time they sent us paint to hand paint it ourselves? We were a bit confused by this cuz we DONT do that.... Since then, we've used them even less and less.

    They had/have great stuff but something about their quality has gone down just a little but I assume it's all the new people coming in.
     
  5. Texas_Signmaker

    Texas_Signmaker Very Active Signmaker

    4,518
    1,659
    113
    Oct 21, 2016
    Frisco, TX
    When I use them I usually get quotes turned around in a day or two... Then I place an order and they usually ship in about a week... So from beginning to end is 2 weeks
     
    • Like Like x 1
  6. henryz

    henryz Member

    399
    92
    28
    Nov 6, 2012
    Long Beach, CA
    46 replies and none from Mr. Bayviewsigns, now we see where the problem comes from. If you send them the correct info and colors you shouldn't have any problems with their products.
     
  7. TimToad

    TimToad Very Active Member

    2,568
    635
    113
    Jun 13, 2013
    CA
    I'm sorry, but I have been at this game for 40 years and have used Gemini for a couple of decades. I learned what they need early on and send my RFQ's the same every time and sometimes they are responded to promptly and other times with the exact same type requests, the response isn't as quick. The OP may have disappeared but others who have expressed having some issues aren't crazy or not properly following the process. It also doesn't seem to matter if I use the website or email.
     
  8. Johnny Best

    Johnny Best Very Active Member

    3,426
    1,919
    113
    Dec 9, 2015
    buffalo ny
    Over 40 years ago Spanjer Brothers use to sell wood letters. We would order those through the catalog and phone conversations and mailing of layouts. Then when you received the wooden letters you would prep them for gold leaf. These, depending on size might take up to a month or so to receive.
    Now you have someone complaining of not getting letters within hours. Would be more worried about quality than rushing something out the door.
    Ask for samples and as Toad says, follow their processes to have good business relationships with these manufacturers of sign letters.
     
  9. paul luszcz

    paul luszcz Active Member

    521
    3
    18
    Feb 4, 2004
    Massachusetts
    I still use Gemini after 25 years, but the majority of my orders now go to Steel Art.

    Steel Art quotes dome in much faster than Gemini.

    Steel Arts patterns are accurate, Gemini's simply are not. It takes half the time to install Steel Art letters because of the correct patterns. And Gemini's poor patterns cost a fortune. ($4.50/letter?)
     
  10. eahicks

    eahicks Magna Cum Laude - School of Hard Knocks

    2,449
    342
    83
    Apr 17, 2012
    DALLAS, TEXAS
    We use DLL for certain things too. Their quality is hit or miss....we had a job last week with 2 PMS colors, which usually they handle well. These 2 were a huge problem for them, for some reason. Got the job in and one color was way off, but customer luckily loved it.
    Gemini quality is always great, but as stated, turnaround can be a whip sometimes. So what are doing about it? Our new CNC arrives next week! So hopefully we can kick a huge portion of our sub jobs back to us.
     
  11. jimmysings

    jimmysings New Member

    8
    2
    3
    Feb 15, 2019
    pittsburgh pa
    i used to love gemini but recently quotes have been taking 2+ days employees don't seem to really care as much, i think they hired stevie wonder to make the patterns and i think he smokes a joint prior to making because they patterns are ridiculously off just about every time... so we quit having them make our patterns quite some time ago ..kind of irritated me that they don't sell their marquis letters anymore..now you have to go through a distributor and the prices are crazy i just bought 6" pronto letters qty of 300 and it was like 280 bucks!! how am i supposed to make any money selling that??
     
  12. Texas_Signmaker

    Texas_Signmaker Very Active Signmaker

    4,518
    1,659
    113
    Oct 21, 2016
    Frisco, TX
    The patterns I get from them are a joke.

    Last project I had to do about 350+ letters on 6 pan face signs, and I spent (easily) double the amount of time just to straighten the letters. A drunk could have done a better job. If it was brick or corrugated metal, I'd buy into it being the substrate and me not hitting them correctly...but this was on a flat pan face aluminum sign... No excuse there. You could literally see the screws on the letter "I" would be perfectly straight, and on the pattern they were offset 1/4" cockeyed.

    And yea, quote turn-around times are nothing to brag about... I've been using them for 14 years now and they never have been quick. Lately though their turn-around times are getting rather long.. almost 2 weeks.
     
  13. BobM

    BobM Very Active Member

    2,146
    44
    48
    May 31, 2008
    Cape Cod
    I've been using them more and more. No problems. Very responsive to any requests.
     
    • Like Like x 1
  14. jman

    jman Member

    131
    15
    18
    Mar 26, 2015
    North East
    Used Gemini for first time few months back. Easy peasy to me
     
  15. rossmosh

    rossmosh Active Member

    653
    160
    43
    Oct 9, 2014
    New Jersey
    Gemini's pattern process is very flawed. As far as I know, they still mark their stud locations by "hand" which makes things way less consistent. Anyone that owns a CNC/Laser knows that you use the machine to mark your studs whenever possible. That makes the process go a hell of a lot smoother and is ultimately way more efficient as then you can just print off a template and everything should align just fine.

    Gemini's major advantage is size and ability. Stocking all those different colors of acrylics and materials is expensive. Being able to shoot whatever color you want, more or less, and the result is basically OEM standard is difficult to do. So although they have their flaws, there's a reason why Gemini is still so heavily used in the industry.
     
  16. kcollinsdesign

    kcollinsdesign Active Member

    524
    152
    43
    Apr 22, 2007
    Normal, Illinois
    I used to order those Spanjer letters. They were great!
    Gemini has always been good with RFQs and production times. I have never had any problems with either their service or products. It must be noted, though, that I do not run a "just-in-time" business. Those few times where I have needed rush orders, Gemini has either come through or politely declined the order. They are a top notch company and well worth developing a relationship with.
     
  17. Reveal1

    Reveal1 Active Member

    516
    155
    43
    Nov 7, 2010
    Cape Girardeau, MO
    Uh, just tried that link and the site is down. Hopefully unfortunate timing...
     
  18. Moze

    Moze Precision Sign Services

    2,032
    156
    63
    Feb 27, 2012
    Dallas, TX
    Coming from someone who installs Gemini's letters almost weekly - their patterns leave a lot to be desired....and that's being nice.

    Steel Art is the best I've used - in all aspects.

    Haven't used them a ton, but Howmac makes a really nice product.

    Dimensional Letters & Logos in McKinney, TX are typically very good. Had one job that was a complete cluster but they made it right in the end.
     
    • Agree Agree x 1
  19. bigben

    bigben Very Active Member

    1,641
    71
    48
    Sep 3, 2007
    Quebec
    I don't know for the US, but here in Canada I use them weekly. I normally have my quote within 24 hours and never had a problem with the pattern or product itself.
     
  20. jman

    jman Member

    131
    15
    18
    Mar 26, 2015
    North East
    If a quote takes 1-2 days I don't see that as being a issue. Sometimes we even take the same or longer. We aren't their only customer ya know.
     
Loading...

Share This Page

 


Loading...