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Am I crazy or is 4OVER trying to get "over" on me

Discussion in 'General Signmaking Topics' started by LindyM, Oct 21, 2010.

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  1. LindyM

    LindyM Member

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    So I have coroplast signs printed thru 4over.
    I wanted 24w x 18h signs with the flutes Horizontal.
    here are a couple of screen shots from their ordering site
    [​IMG]


    [​IMG]

    I submit my art as pictured.
    [​IMG]


    and get this

    [​IMG]


    They are saying the Flutes are correct.

    What do you think?
     
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  2. dj_elite

    dj_elite Active Member

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    I think they are vertical!
     
  3. HaroldDesign

    HaroldDesign Very Active Member

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    If they're going to take orders like they do, they need to have it possible to clarify vertical/horizontal as file supplied or right-reading.
     
  4. d fleming

    d fleming Very Active Member

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    Methinks they must reprint.
     
  5. dj_elite

    dj_elite Active Member

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    Besides that how are they? Good pricing?
     
  6. Brandon708

    Brandon708 Very Active Member

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    They made the flutes horizontal according to how the sign reads. So I don't think they are wrong.

    You should of submitted the artwork vertical and asked for vertical flutes.


    really you both are wrong. with the way you submitted the artwork it could of went both ways.
     
  7. signage

    signage Major Contributor

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    The flute direction that you chose said you wanted horizontal flutes! That first screen shot says which way you want the flutes to run! I has nothing to do with the size of the marerial!
     
  8. txsurfer

    txsurfer Member

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    You be right, that is vertical.
     
  9. dj_elite

    dj_elite Active Member

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    They are confusing the artwork for the actual dimensions. Picture no artwork there at all. He wanted them horizontal on a 24"x18" sign. They are wrong. Someone saw the artwork and got confused!
     
  10. yukon

    yukon Member

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    Looks like the orientation instructions said 18" high and 24" wide, but your artwork is 24" high and 18" wide. The flutes are horizontal based on your 24" wide instructions, but the artwork was rotated during the print.

    Both at fault with this one I believe. they rotated your art, but your instructions said the height was 18, not 24.

    Just my un-biased opinion...
     
  11. signage

    signage Major Contributor

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    Did you have any dimensions on the artwork file?

    Look at the first two photos you have in the first thread. It says to run flutes horizontal and that you dimensions are 24"w x 18"h! How would someone know that you rotated you image when the dimensions you gave do not match the image?
     
  12. LindyM

    LindyM Member

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    Thanks everyone for the quick replies.

    Yukon what are you talking about ? How is my artwork 24"hx18w. I submitted the art as pictured in landscape orientation not portrait...
     
  13. dwt

    dwt Member

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    Exactly. The art could be anything. Classic failure to follow instructions.
     
  14. LindyM

    LindyM Member

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    the dimensions are pictured about. In landscape its 24"wx18"h and I submitted the art as pictured in landscape orientation.
     
  15. dj_elite

    dj_elite Active Member

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    Lindy I agree with you and would have ordered them the same way and would have been upset when I received them like that. Whoever was making them saw that you put two signs on one and got confused. I would say not your fault
     
  16. LindyM

    LindyM Member

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    Thank you, people are looking at the art and not at how its ordered on their site.
     
  17. yukon

    yukon Member

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    In your screen shot of the dimensions it clearly says width = 24" and height = 18". Your actual artwork is the opposite (height = 24" and width = 18").

    That's what I mean
     
  18. Jet Fast Printing

    Jet Fast Printing Member

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    They should have at least contacted you if there was any question.
     
  19. briankb

    briankb Active Member

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    first I thought you were wrong. then I walked through the process. You ordered correctly according to their order screens. left to right flutes at 24" wide. I would have expected them to be correct and ready for me to cut apart.

    have you asked them to reprint?
     
  20. signcrafters london

    signcrafters london Very Active Member

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    Look at the first photo he has attached, where it plainly says Flute Direction at the top. The drawing next to the Horizontal radio button is to scale. The flutes were to run parallel to the 24" side. When he received his signs they did not. It doesn't matter how his artwork was oriented. Vendor screwed this one up, IMO.
     
  21. Baz

    Baz Very Active Member

    The way i interpret this is ... When they are asking for your sign dimensions they are starting with the assumption that you are looking at the sign. How "wide" is it and how "high" is it. So when you look at your sign and not the artwork .... it is 18"wide x 24"high. When they are asking for flute direction. It is again with the assumption that you are looking at the sign .... So horizontal and vertical are based in relation to the real world horizon <--(i don't know how to properly explain it).

    I myself would have been confused by the submission of your dimensions in relation to your artwork. It would have deserved a call for explanation before going into production.
     
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