digitalgraffiti
New Member
I bought a Quickmount 4 early this year and was ready to trash it when I realized that the bottom roller had a ridge in it going 3/4 the length and wrapping itself around the roller in a corkscrew effect. Tech Support at Daige told me that was impossible, that they "Do Not let that kind of thing out of their shop" and "it must be my fault". Finally I had the dealer who I bought it through come out and take a look at it and he got on the phone right away to Daige and demanded they send me a new roller. That roller got here and was not level, had a huge dip in it.
I went off and they finally agreed to send me a whole new machine. Though the machine is not the most user friendly, at least it finally does not waste everything I try to put through it. By the way the Tech Support guy I had talked with through this whole ordeal (same one that made the comment about "letting that kind of thing out of their shop" told me when he agreed to ship another one that "they had some guy working there for two weeks who did not know what he was doing."
Once business gets a little more established, I'll be getting a "REAL" laminator.
I went off and they finally agreed to send me a whole new machine. Though the machine is not the most user friendly, at least it finally does not waste everything I try to put through it. By the way the Tech Support guy I had talked with through this whole ordeal (same one that made the comment about "letting that kind of thing out of their shop" told me when he agreed to ship another one that "they had some guy working there for two weeks who did not know what he was doing."
Once business gets a little more established, I'll be getting a "REAL" laminator.
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