I'm a fan of FELLERS. Always was, always will be. However, as they cut back on their employees, they are also cutting back on their inventory.
Although Frank talks a good story about being the largest buyer and supplier.... he's not doing it across the board like they once did.
My main complaint of late has been the same one.... over and over. I call up for something simple... such as white or black reflective. They have it, but not in any of the five locations within one day of me..... in fact, unless by some slim chance, there's no one within two days of me. In order to get my free shipping, I have to wait four days to get it from their main branch or someone on the other side of the country.
They inventory it all, but not everywhere anymore. Many items have become special order in a sense, that if they don't have it, we have to pay special delivery costs to get it in.
I have no problem with rules or policies, but their rules are constantly changing and I never get the memo... therefore I get p!ssed off from time to time.
We used to get our silk screen supplies from them, stands, paint, brushes and all kinds of sign tool and supplies. They are now moving quickly into the wrap end of things and are abandoning just about everything else, again making it special order products which holds things up sometimes.
This very style of theirs has forced me to start looking elsewhere for products. Some of my local vendors are seeing quite an increase in things from us in the last year or two.