Vinylman
New Member
Good afternoon boys and girls;
Let me start out by saying that I generally don't like the idea of slamming a supplier especially one who over the years has given great service.
And I don't come to this point lightly, but after numerous attempts to reach someone at Grimco, to help solve what seems to me to be a very simple and inexpensive problem. I seem to be left with no other alternative but to vent here on signs 101. I hope that my experience will be helpful to others in making a decision as to who they wish to buy supplies from.
To begin with him rather small company and not necessarily a large user of supplies. However when I find a supplier who gives me fair prices, outstanding service, and people at the other end of my phone call that understand the importance of quality products I remain loyal to them as long as they perform in a professional manner.
Several weeks ago I noted that I was running out of number 2 grommets for my banner orders. So I went to my supply area and opened the box purchased approximately 6 months ago from Grimco.
Opening one of the bags of 500 count grommets I attempted the load them into my grommet press only to find that they wouldn't fit my die set.
after about 15 min. of taking apart my grommet press making every adjustment I could think of I finally realized that I had in my hands # 1 grommets.
The problem was I had ordered #2 grommets, [2 bags, 1000 count]. So here I am with 3 banners to grommet, and the wrong grommets from my supplier.
Since my supplier is only one day away I figured this would be a simple exchange and I'd move forward finish my product. Wrong.
1st of all the friendly young lady on the end of the phone informs me that since this order was over 6 months old they wouldn't take it back.
What?
These are pieces of metal, in a plastic bag undamaged, unused, it's not like it's paint or vinyl that could go bad sitting on the shelf.
Yep! Sorry rules are rules no returns after 30 days, even if their shipping department screwed up the order. So who can I take this up with?
Perhaps you could talk to somebody at corporate headquarters.
Okay! So I called Michelle Brown in the Resolution Department. Left a very nice message after return my call. Never heard from her!
Waited several days made another call, was put into her voicemail, again never returned my call.
Waited several more days called again, worked my way through their answering machine and finally got to talk to Amy. Amy gave me the same song and dance as the folks here at the local distribution location.
I explained that I'm a long-term customer buy most of my products from Grimco, and would at least like to consider some reasonable options. I suggested I would be willing to exchange the 2 bags of #1 grommets for one bag of #2 grommets, I would eat the difference and continued to do business with Grimco.
Amy said she would have to check with somebody above her pay scale, and would get right back to me. Well, here I am 2 weeks later no return phone calls from anybody at Grimco. and I have now outsourced my grommet sales to another company.
Grimco seems to be so busy buying up other companies [Proveer] and others that taking care of the needs of small sign companies has become secondary to their basic operation.
Well that's fine with me, I told Michelle, Amy, and the guy on the order desk that this situation, though small in nature, was a big deal to me and my company. And it would have an impact on any future business that I might do with Grimco.
Since they don't seem to care about me I will seek out another supplier for my ongoing sign products needs.
Any suggestions regarding knowledgeable, pleasant, cost-effective suppliers would be greatly appreciated.
Thanks for listening to my rant I'm off to try and make another dollar.
Let me start out by saying that I generally don't like the idea of slamming a supplier especially one who over the years has given great service.
And I don't come to this point lightly, but after numerous attempts to reach someone at Grimco, to help solve what seems to me to be a very simple and inexpensive problem. I seem to be left with no other alternative but to vent here on signs 101. I hope that my experience will be helpful to others in making a decision as to who they wish to buy supplies from.
To begin with him rather small company and not necessarily a large user of supplies. However when I find a supplier who gives me fair prices, outstanding service, and people at the other end of my phone call that understand the importance of quality products I remain loyal to them as long as they perform in a professional manner.
Several weeks ago I noted that I was running out of number 2 grommets for my banner orders. So I went to my supply area and opened the box purchased approximately 6 months ago from Grimco.
Opening one of the bags of 500 count grommets I attempted the load them into my grommet press only to find that they wouldn't fit my die set.
after about 15 min. of taking apart my grommet press making every adjustment I could think of I finally realized that I had in my hands # 1 grommets.
The problem was I had ordered #2 grommets, [2 bags, 1000 count]. So here I am with 3 banners to grommet, and the wrong grommets from my supplier.
Since my supplier is only one day away I figured this would be a simple exchange and I'd move forward finish my product. Wrong.
1st of all the friendly young lady on the end of the phone informs me that since this order was over 6 months old they wouldn't take it back.
What?
These are pieces of metal, in a plastic bag undamaged, unused, it's not like it's paint or vinyl that could go bad sitting on the shelf.
Yep! Sorry rules are rules no returns after 30 days, even if their shipping department screwed up the order. So who can I take this up with?
Perhaps you could talk to somebody at corporate headquarters.
Okay! So I called Michelle Brown in the Resolution Department. Left a very nice message after return my call. Never heard from her!
Waited several days made another call, was put into her voicemail, again never returned my call.
Waited several more days called again, worked my way through their answering machine and finally got to talk to Amy. Amy gave me the same song and dance as the folks here at the local distribution location.
I explained that I'm a long-term customer buy most of my products from Grimco, and would at least like to consider some reasonable options. I suggested I would be willing to exchange the 2 bags of #1 grommets for one bag of #2 grommets, I would eat the difference and continued to do business with Grimco.
Amy said she would have to check with somebody above her pay scale, and would get right back to me. Well, here I am 2 weeks later no return phone calls from anybody at Grimco. and I have now outsourced my grommet sales to another company.
Grimco seems to be so busy buying up other companies [Proveer] and others that taking care of the needs of small sign companies has become secondary to their basic operation.
Well that's fine with me, I told Michelle, Amy, and the guy on the order desk that this situation, though small in nature, was a big deal to me and my company. And it would have an impact on any future business that I might do with Grimco.
Since they don't seem to care about me I will seek out another supplier for my ongoing sign products needs.
Any suggestions regarding knowledgeable, pleasant, cost-effective suppliers would be greatly appreciated.
Thanks for listening to my rant I'm off to try and make another dollar.
or just tell them you didn't mean to order them and send them back for a refund.
