My Roland has been plugged into a power strip since I've owned it with no problems. I also purchased it new and never received a plotter pen.
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GX-24 problem, am I crazy??!!
- Thread starter FrankieTeardrop
- Start date
My Roland has been plugged into a power strip since I've owned it with no problems. I also purchased it new and never received a plotter pen.
Actually it doesn't. We didn't get one when we purchased ours new 3 years ago. I also just checked the Roland website. Here is the list of included items:
AC adapter, power cord, blade, blade holder, separating knife, roller base, tweezers, test-use material, application tape, USB cable, CD-ROM, user’s manual
And Roland doesn't even list a pen (or pen holder) as an accessory for the GX24.
You've been a valuable resource on Roland plotters in the past but in this case you are just plain wrong.:Oops:
OldPaint
New Member
Custom_Grafx
New Member
one can be retrofitted.
anyways.. where's the op?
you got it working or what mate?
anyways.. where's the op?
you got it working or what mate?
FrankieTeardrop
New Member
Hey all, we had a family emergency with my Grandma but she's stable for now. She's a tough ol' gal.
Okay, so Roland in California are replacing my plotter, they've been very helpful & are really wanting to get to the bottom of this too. I still don't know why it got a clean bill from the service dept in Dallas though?? My plotter didn't & wasn't supposed to come with a pen so I didn't check that but I would assume if it would have helped then the roland service would have checked it right? I too have always used power strips, mainly for the added surge protection & have never had any problems before. I only had my gx-24 & sp-300 connected to it. ALSO I never said anyone was asking me "dumb questions" in any of my posts & I'm not sure why some people are getting so angry & fed up. I was simply trying to explain the problem the best I can & maybe find a way to resolve the issue without having to return the plotter. It's frustrating enough dealing with this on my own & I didn't mean to ruin anyone else's day with it.
<-- That's for me.
Okay, so Roland in California are replacing my plotter, they've been very helpful & are really wanting to get to the bottom of this too. I still don't know why it got a clean bill from the service dept in Dallas though?? My plotter didn't & wasn't supposed to come with a pen so I didn't check that but I would assume if it would have helped then the roland service would have checked it right? I too have always used power strips, mainly for the added surge protection & have never had any problems before. I only had my gx-24 & sp-300 connected to it. ALSO I never said anyone was asking me "dumb questions" in any of my posts & I'm not sure why some people are getting so angry & fed up. I was simply trying to explain the problem the best I can & maybe find a way to resolve the issue without having to return the plotter. It's frustrating enough dealing with this on my own & I didn't mean to ruin anyone else's day with it.
<-- That's for me.PromoGuyTy
New Member
An impersonation for your review:
!!!!!!!!!!!!!!!! BLAHBLAHBLAH ?????????????????? BLAH BLAH USES MULTIPLE PUNCTUATION MARKS!!!!!!!!! BLAH BLAH BLAH BLAH?????????????????? REPLY WITHOUT READING POSTS????????? MAKES CRAZY ASSUMPTIONS!!!!! ALL CAPS!!!!!!!!!!!!!
Who am I?????????
!!!!!!!!!!!!!!!! BLAHBLAHBLAH ?????????????????? BLAH BLAH USES MULTIPLE PUNCTUATION MARKS!!!!!!!!! BLAH BLAH BLAH BLAH?????????????????? REPLY WITHOUT READING POSTS????????? MAKES CRAZY ASSUMPTIONS!!!!! ALL CAPS!!!!!!!!!!!!!
Who am I?????????
FrankieTeardrop
New Member
StickySigns
New Member
FrankieTeardrop
New Member
Huh, that's how the loaner machine I borrowed is cutting. What brand of vinyl is that?
StickySigns
New Member
That's siser ps heat transfer material for textile prints. Does the same with other vinyls but as these are mat it shows better on picture.
I too have to put around120- 160 g of pressure to cut trough most calendered vinyls
I too have to put around120- 160 g of pressure to cut trough most calendered vinyls
FrankieTeardrop
New Member
Yeah, I don't know what to think anymore... I guess I'll see how the new one does when it comes in & hope for the best! Maybe there's a flaw in the design or a certain part that only affects a few machines???
FrankieTeardrop
New Member
How much did the CX-300 set ya back? Roland is already sending me a new GX-24 so hopefully everything will be okay now!
FrankieTeardrop
New Member
Just so everyone knows I've been VERY pleased with the effort that Roland has put out to make sure I'll be happy with this plotter. Who the heck knows what the problem is with it but I'll tell ya, they really wanna make sure it gets resolved & that I'm happy
I was hoping that I was just doing something stupid & a simple checking of an option on the menu would do the trick & maybe I'd find the answer on the forum but they found me on here & called me to take action. If this new performs like it should then I'll be a happy camper & stick with 'em. Hell, I've used some of their music equipment since I was 16 years old & always thought it was quality so why should this be any different 
I was hoping that I was just doing something stupid & a simple checking of an option on the menu would do the trick & maybe I'd find the answer on the forum but they found me on here & called me to take action. If this new performs like it should then I'll be a happy camper & stick with 'em. Hell, I've used some of their music equipment since I was 16 years old & always thought it was quality so why should this be any different 
Sign Works
New Member
It's been my personal experience that Roland can and will go above and beyond normal expectations of customer service and standing behind their products. I once had a defective Roland printer/cutter that proved to be unfixable by Roland, after sevvicing the machine three times and still not resolving the problem I asked a supervisor what he was going to do to resolve the problem and he offered a brand new unit for replacement. The replacement machine has worked flawlessly for the past eight years, the replaced unit's warranty had ran out and was also a eval/refurbished unit when purchased.
When it came time to purchase an inkjet printer there was no question as to what brand I would choose, Roland all the way. Love the Versacamm also, this thing is still printing great five years later. It's like printing money while I jibber jabber on Signs 101.
When it came time to purchase an inkjet printer there was no question as to what brand I would choose, Roland all the way. Love the Versacamm also, this thing is still printing great five years later. It's like printing money while I jibber jabber on Signs 101.
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FrankieTeardrop
New Member
Well, I've been holding off posting until my plotter problems have been resolved but I regret to say that they're not. They say if you don't have anything good to say then don't say anything at all but I know y'all are on the edge of your seats as to what's been going on LOL. Roland in Cali ended up sending me a refurbished plotter to replace mine but it ended up having a motor error issue right from the get go when I turned it on for the first time. I managed to get half way through one job though before it quit on me & ruining the job but on the up side it was cutting beautifully! At least now I know that this machine is capable of making good cuts & mine & the loaner machines both had issues with it & I'm not crazy. On the other hand I feel that perhaps maybe I am cursed since the refurb machine had it's own new set of issues. It turns out as I was told that the one they sent me never actually got refurbished & I had to pack it up & send it back. I also sent the loaner back to the local distributor & I have my original machine here that doesn't work but was sent to Roland in Dallas to be fixed & was sent back to me with the same exact issue. Last week I had 3 non-working gx-24 machines in my shop at one time. So I'm just wanting to get this off my chest & want some feedback. I know that roland reads this board & I know that they're trying to help me but this whole thing has really been extremely stressful. I've had to turn down jobs, ruined lots of others & I know I've lost at least one good client. I have no confidence in my work production & can't promise my clients that I can have anything done on time. On a separate but almost equal note this all immediately follows my purchase of the new Flexisign 10 software from another company that sent me the wrong software package twice! It took 2 weeks to get that resolved...Damn, should I just give up?
Wow man, tough breaks, but don't give up!
It looks like Roland is really going out of their way to make things right with your plotter, but after 3 machines and lost business......I don't know.
Maybe you should look at a refund and going after a Summa or Graphtec instead. Good Luck!