Graphicholik3
New Member
Mutoh Valuejet 1604 - Horrible machine, horrible manufacturer, and horrible support. Our Valuejet now sits "dead" in our shop next to this beautiful work horse they call a Roland. Sad thing is, that the 1604 is WAY under run and it still doesn't work. We've wasted more money on techs, ink, and material than the printer is even worth, and the much more sad part is, it still doesn't work. Don't waste your money on ANY Mutoh product, and I would strongly recommend you take my advice. You will embarrass yourself with your clients, and your "investment" will turn upside down. No really, we have never lost a client since we've been in business due to production problems, and we've been in business since 1994. With the Mutoh we lost numerous clients whom we tried to explain that we were having issues with our machine yet it would get resolved.
Well what are you supposed to do when a client comes to you they put 50% of the total job down, you purchase materials & inks, you begin to print, and the machine messes the whole process up when it stops in the middle of a job or all of sudden the print quality goes to sh*t. It eats up material trying to troubleshoot so next thing you know the deadline is soon approaching. Your scrambling with techs whom not mention waste tons of material & ink and it's still not fixed. Nothing is MORE EMBARRASSING than calling up a fellow print shop to see what they would charge you to print your files, if you supply them with material. Well once you calculate material & ink wasted, and money wasted on the tech who still hasn't fixed the machine yet it only takes common sense to realize you are no UPSIDE DOWN in a job which is supposed to make you money. Or better yet how embarrassing is it having to call up client after client letting them know you'll have to extend the deadline because of printer issues. It's sad when your regular clients who were loyal because used to our issues or better said Mutohs issues. In reality, you are not only digging out of your own pocket, and putting your company reputation on the line just to meet a deadline for a job that with the right machine would be hassle free and profitable. Try repeating this process for a solid 4 years almost 5. Feel my pain yet?
Mutoh "print experts" suggest you print in RGB...what a joke! Did they really not take a peek behind their machine to see what the ink cartridges are? Or do they not have any knowledge at all in the print industry to know the difference between color spaces? We are professionals, and we know what it takes to run a print operation. We bring over 30+ years experience to the table in this industry we aren't your average joes.
Bottom line is we purchased a Mutoh brand new. Since day 1 we had nothing but problems, and they continued up until the warranty expired. Mutoh being aware of all these problems never offered us the option to extend the warranty or to continue to the support to ensure their own product we purchased ran when they knew the survival of our business depended on it. Leaving us hanging, we continued to pay out of pocket expenses on a machine that never ran properly to begin with. And it would get fixed or at least we thought so. After every time it was "fixed" it broke again shortly after. It came to the point where the tech(s) that were working on this machine regularly didn't know what to do anymore, and they felt bad for us wasting so much money.
Now it only takes common sense to know we got a "lemon" machine. I could understand if we had worked this machine, beat it up, didn't take care of it, etc etc and we wanted all this support from Mutoh than them saying no would be understandable. BUT like I said before, and like ANY tech would testify this machine is way under worked not to mention taken care of to the fullest extent.
Coming to conclusion, it's very sad to know a company can't even stand behind it's product. It comes down to the basic foundation of business; if you're offering something whether it be a product or a service and you can't stand behind it, what does that say about the product or service you're offering? Especially when your making a $25,000.00+ investment. I can buy (& have) a $250.00 printer with better support than a printer with the 'heavty' price tag we paid? Again, if you can't stand behind your product or service than you shouldn't be in business.
Roland makes a great printer with superb customer support. Talk about a work horse...this printer is constantly ran, and continues to run like a champ. The printer in it's first 2 month surpassed the hours, and amount of total jobs produced than our Mutoh did in 4-5 years of having it. Trust me, our job logs & other documentation don't lie!
So what are we now supposed to do with a printer that sits dead in our shop because the manufacturer left us for dead? Well we asked Mutoh the same thing, and the only they answer they had was the nerve to ask us for more money in hopes of getting it fixed. We'll considered we've replaced EVERY part you can replace that is not worth it to us Mutoh. Take your 'POS' machine back, and give us our money back so we can buy a machine that works!
Sincerely,
The now happy Roland users! ;]
Well what are you supposed to do when a client comes to you they put 50% of the total job down, you purchase materials & inks, you begin to print, and the machine messes the whole process up when it stops in the middle of a job or all of sudden the print quality goes to sh*t. It eats up material trying to troubleshoot so next thing you know the deadline is soon approaching. Your scrambling with techs whom not mention waste tons of material & ink and it's still not fixed. Nothing is MORE EMBARRASSING than calling up a fellow print shop to see what they would charge you to print your files, if you supply them with material. Well once you calculate material & ink wasted, and money wasted on the tech who still hasn't fixed the machine yet it only takes common sense to realize you are no UPSIDE DOWN in a job which is supposed to make you money. Or better yet how embarrassing is it having to call up client after client letting them know you'll have to extend the deadline because of printer issues. It's sad when your regular clients who were loyal because used to our issues or better said Mutohs issues. In reality, you are not only digging out of your own pocket, and putting your company reputation on the line just to meet a deadline for a job that with the right machine would be hassle free and profitable. Try repeating this process for a solid 4 years almost 5. Feel my pain yet?
Mutoh "print experts" suggest you print in RGB...what a joke! Did they really not take a peek behind their machine to see what the ink cartridges are? Or do they not have any knowledge at all in the print industry to know the difference between color spaces? We are professionals, and we know what it takes to run a print operation. We bring over 30+ years experience to the table in this industry we aren't your average joes.
Bottom line is we purchased a Mutoh brand new. Since day 1 we had nothing but problems, and they continued up until the warranty expired. Mutoh being aware of all these problems never offered us the option to extend the warranty or to continue to the support to ensure their own product we purchased ran when they knew the survival of our business depended on it. Leaving us hanging, we continued to pay out of pocket expenses on a machine that never ran properly to begin with. And it would get fixed or at least we thought so. After every time it was "fixed" it broke again shortly after. It came to the point where the tech(s) that were working on this machine regularly didn't know what to do anymore, and they felt bad for us wasting so much money.
Now it only takes common sense to know we got a "lemon" machine. I could understand if we had worked this machine, beat it up, didn't take care of it, etc etc and we wanted all this support from Mutoh than them saying no would be understandable. BUT like I said before, and like ANY tech would testify this machine is way under worked not to mention taken care of to the fullest extent.
Coming to conclusion, it's very sad to know a company can't even stand behind it's product. It comes down to the basic foundation of business; if you're offering something whether it be a product or a service and you can't stand behind it, what does that say about the product or service you're offering? Especially when your making a $25,000.00+ investment. I can buy (& have) a $250.00 printer with better support than a printer with the 'heavty' price tag we paid? Again, if you can't stand behind your product or service than you shouldn't be in business.
Roland makes a great printer with superb customer support. Talk about a work horse...this printer is constantly ran, and continues to run like a champ. The printer in it's first 2 month surpassed the hours, and amount of total jobs produced than our Mutoh did in 4-5 years of having it. Trust me, our job logs & other documentation don't lie!
So what are we now supposed to do with a printer that sits dead in our shop because the manufacturer left us for dead? Well we asked Mutoh the same thing, and the only they answer they had was the nerve to ask us for more money in hopes of getting it fixed. We'll considered we've replaced EVERY part you can replace that is not worth it to us Mutoh. Take your 'POS' machine back, and give us our money back so we can buy a machine that works!
Sincerely,
The now happy Roland users! ;]
