Are any of you guys reading what I posted? Honestly, the dumb questions just keep rolling in. The tech(s) are Mutoh certified, and have been working in the industry for a long time. I worked with Mutoh directly for a long time via email, and phone therefore I had no need to post anything on here. And honestly your assumptions, and opinions are garbage when I'm dealing with professionals. Who are you? I was not only troubleshooting with Mutoh, but with Flexi, and 3M who Mutoh often blamed the print issues on. Which in not one case ever turned out to be true.
Again you didn't read, and your arrogant for trying to put in your two cents when you don't know my situation, and you're not in our shoes. If I knew why it was dead it would of been sold already. And if the experts knew why it was dead I wouldn't be ranting about my horrible experience with Mutoh. Honestly, you guys amaze me what don't you get? We tried several techs not ALL techs work on Mutohs. If you think otherwise, you're wrong! We've had numerous techs show up at our shop, and leave shortly after they realize it wasn't a model they were familiar with, etc.
You might wanna learn business ethics with the way some of you lash out at me like I'm effecting you directly. No, I'm exposing an issue we had with a company who talks the talk but never walked the walk if you will. They left us high & dry...constantly offering to talk to us on the phone or troubleshoot via this forum isn't support at it's fullest extent. Especially when you got job piling up waiting to be printed. You must not have a steady work flow if you don't understand the stress being in this situation would cause you.
To put in it "lamen's terms" for the arrogant ones who can't seem to understand common sense or read: when you have jobs piling up, and you've made a large investment in a piece of equipment from a company whom you rely on to operate your business, you expect more than a phone call or a PM on a forum. You have deadlines that approach each day the printer sits broke and the tech(s) sit their wasting your 3M IJ180 material (look up price), and your ink levels are draining by the minute (check price on those). When that's coming out of your pocket your telling me your not gonna expect more out of them?
The only thing that should matter is we purchased one of their products, it was constantly breaking right after it would be fixed, and Mutoh neglected that fact over & over. Sometimes enough is enough, and it was definitely more than ENOUGH trying to fix if it was just going to break again. A little thing called 'false hope' is what we were constantly left with. It's pretty sad when your clients become used to the fact that your printer is down, and you were going to have to extend the deadline.
Mutoh offered little support here & their the first year while it was in warranty, but it was still like pulling teeth getting them to take action promptly. Offering support via a form for basic troubleshooting/questions is much more different than support for a broken printer. And if you read I said that we experienced so many problems during the first year of owning it that the expiration date on the warranty approached very quickly yet they were still aware that we were constantly experiencing problems and never offered to extend the warranty. Better yet they waited for our warranty to expire so they could tell us that we now had to foot our own bills for the tech(s). Now does that seem very supportive to you? Any other company would of realized that, and either extended our warranty just for our case, replaced the machine to make us happy, or refunded us. All because they were aware that the survival of our business depended on them. It doesn't taken much more than common sense to realize the repetitive problem we were experiencing and know that it wasn't normal. Doing that is called customer service, and especially when your footing the bill for the 'heavty' price tags attached to these machines.
The exact day it showed up at our shop and was setup it had nothing but problems. The techs managed to fix them (or at least we thought so). It became a daily, weekly, or monthly issue for years to come. Throughout that time we battled with Mutoh to replace or refund us as did our tech(s) and our dealer who is no longer in business. But Mutoh refused and refused! Why? Nobody knows. What else were we to do but to keep trying to fix it and keep reporting to them of the constant issues. While we continued to do that Mutoh continued to be aware of our problems yet not offer any more help to solve them just made us foot more bills for the pricey tech(s).
Mutoh has already showed us they do not want to stand behind their product, and make us happy therefore we have nothing to hide which makes posting here not even crossing my mind once for being an issue. For those of you acting like I'm making something out of nothing definitely don't own your own printer, and you don't experience the work flow we do. Also I will correct myself after referring to our records we've only had this printer for about 3.5 years.
