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Versaworks 3.0 chokes
- Thread starter kev3232
- Start date
P Wagner
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What specific action(s) are you performing when VW locks up and stops responding? For example is it happening at the being the file is being added to VW (File > Add Job to Queue x), or at the point that the job is being sent to production (RIPped and printed)?
Note that there are some file types (TIF with LZW compresson for example) that cannot be processed in VW. There are also some pixed file size limitations (they are quite large) for raster files.
Bob
Note that there are some file types (TIF with LZW compresson for example) that cannot be processed in VW. There are also some pixed file size limitations (they are quite large) for raster files.
Bob
osmasterflex
New Member
i got my printer about the same time as you, i updated my Versa works a few days ago, and i havent noticed those problems...How much ram is in your computer?
As a suggestion;
Given you have your original software CD;
**Open Versaworks and goto Printer Status and make a note
of the IP Address as you will need it if you reinstall the software.
1) go to control panel and uninstall the current software.
2) restart the system
3) Reinstall your original version
3a) Enter the IP Address noted in the step above
4) goto online update
4a) select the update but do not install all languages,
specifically select only the software and profiles
your printer.
Various update versions have acted strange in the past with some
of my customers. This process usually cleans it up.
If you are uncomfortable with this process, contact Tech Support from where you purchased your Roland. If that is not a viable option contact Roland Tech Support as they will be glad to help you with your issue.
Given you have your original software CD;
**Open Versaworks and goto Printer Status and make a note
of the IP Address as you will need it if you reinstall the software.
1) go to control panel and uninstall the current software.
2) restart the system
3) Reinstall your original version
3a) Enter the IP Address noted in the step above
4) goto online update
4a) select the update but do not install all languages,
specifically select only the software and profiles
your printer.
Various update versions have acted strange in the past with some
of my customers. This process usually cleans it up.
If you are uncomfortable with this process, contact Tech Support from where you purchased your Roland. If that is not a viable option contact Roland Tech Support as they will be glad to help you with your issue.
kev3232
New Member
Thanks for the help guys!
I had a computer built strictly for running the printer so who knows, it could be something with the OS. It's the first machine I've bought from this computer outfit in town so who knows what the deal is.
I did the re-install a few weeks ago and it still seems like it chokes every now and then.
I've been printing most of the weekend and it's only locked up twice (still enough to be annoying).
Kev
I had a computer built strictly for running the printer so who knows, it could be something with the OS. It's the first machine I've bought from this computer outfit in town so who knows what the deal is.
I did the re-install a few weeks ago and it still seems like it chokes every now and then.
I've been printing most of the weekend and it's only locked up twice (still enough to be annoying).
Kev
SignsOfMaine
New Member
Probably nothing to do with your issue, but is there anything funky about the files that are locking up? Gradients? Pattern fills? Maybe a weird double-byte or multiple master font? A bitmap that somehow ended up with a weird resolution like 5ppi or 900ppi? Will it lock up even on a totally plain file? Can you do anything to intentionally make it lock up every time?
Do you use photoshop EPS's often? I find photoshop EPS to be a funky format that isn't like a true EPS, especially as I'm never sure if the fonts are going to be vector or raster (usually raster). I'd trust an illy EPS or PDF before PS EPS.
Do you use photoshop EPS's often? I find photoshop EPS to be a funky format that isn't like a true EPS, especially as I'm never sure if the fonts are going to be vector or raster (usually raster). I'd trust an illy EPS or PDF before PS EPS.
anotherdog
New Member
I'm getting the same issue, however it happens when I'm doing two things at once, say trying to open a files job settings while another is ripping.
It can be a little flakey, and I think it may be getting slightly worse with time... or that could just be me getting more grumpy with time.
It can be a little flakey, and I think it may be getting slightly worse with time... or that could just be me getting more grumpy with time.
kev3232
New Member
SOM,
It was just a cropped out part of a PS EPS file that I was printing on perf. I saved the file the exact same way I do for all my PS print files. This piece was only about 30"x36". I ran the rest of the job (38' x 50" and it crashed once, restarted and it worked fine.
All I did was resize 400%, change material to View thru vinyl then hit OK. Then the spinning hourglass popped up and stayed there. I'm running XP on the machine with NOTHING else on it. I had them build the machine with just the basics, no fluff.
VW has been pretty unstable since I upgraded to 3, never had issues with the old version, might just go back and see if the old version gives me less grief.
THANKS FOR THE HELP ALL!
kev
It was just a cropped out part of a PS EPS file that I was printing on perf. I saved the file the exact same way I do for all my PS print files. This piece was only about 30"x36". I ran the rest of the job (38' x 50" and it crashed once, restarted and it worked fine.
All I did was resize 400%, change material to View thru vinyl then hit OK. Then the spinning hourglass popped up and stayed there. I'm running XP on the machine with NOTHING else on it. I had them build the machine with just the basics, no fluff.
VW has been pretty unstable since I upgraded to 3, never had issues with the old version, might just go back and see if the old version gives me less grief.
THANKS FOR THE HELP ALL!
kev
G
gps-hi
Guest
I was having similar issues until I disabled Input for queue B... not sure why that would cause an issue, but it seems to resolved it for me. Luckily I'm only driving a single printer off the versacamm so having it disable isn't an issue.
One thing you may or may not have thought about is the quality of parts the computer shop used to build the computer itself. Some, even some of the not so cheep memory makers, memory chips (other parts too) can (found in the past) have slight flaws and cause intermittent errors
DRamm76
New Member
Could also be the size of the file you're working with. Is it all files or just a certain type?
This is also going to sound a little nutty but are you using Flexi also and are both programs open? You wouldn't believe how many people have experienced lock ups and crashes when both programs are open..Odd..trust me
This is also going to sound a little nutty but are you using Flexi also and are both programs open? You wouldn't believe how many people have experienced lock ups and crashes when both programs are open..Odd..trust me