Recent content by Roland Product Support

Hey team, Revisting Jonzed video above, we noticed the machine seems to be in "Sleep" mode. In that mode, the printer is technically still powered on, so the fans will continue to run, but it does seem quite loud. The excessive noise could be a failing fan, so it's likely the fan needs to be...

Hey FAZEL77, You will have to call your authorized Roland dealer for assistance with your request and the problem. They're the ones that would have information on how to fix the issue. Please call them ASAP to explain this problem and have them help you. Take care, Roland Technical Support

Hey Chase38, All of the above ideas are relevant, but don't forget to update the printer firmware (which improves crop mark and feed functions). Also, it's important to verify the problem is truly the printer hardware and not something else, such as the material itself. The following...

Hey Kapitenio, We're published a guide for troubleshooting fisheye and you can access the document on our website here: http://support.rolanddga.com/docs/documents/departments/technical%20services/manuals%20and%20guides/rtg_fisheyes.pdf We hope this helps in some way and take care! Roland...

Hello Shafi, Based on this description of the problem, your printer will require inspection and service by an authorized Roland dealer. It's strongly recommended that you report this issue to your dealer and schedule service for the printer (parts will likely be needed). Take care! Roland...

Good afternoon, On some Windows platforms it requires that you are the administrator to be able to do any updates to your computer such as updates of software. Please make sure you are setup as administrator and then try updating your Versaworks.

You're welcome.

Hey Biggermens, In your first post above, you indicated having "...unplugged the ribbon cables from the main board that go to the print carriage board, [and] F2 Blows again...". So, you've isolated the main board to itself and still the fuse blows. Therefore (as graphicsphere posted above)...

Hey rjssigns, You'll be fine, just follow the steps outline in the SP-540v user manual, section "3-4 Replacing Consumable Parts" (starting on page 51). If you don't have the manual, you can access it online here...

Hey LioH, Rjssigns posed a very important question, immediate cut after print or crop/lamination/cut. In troubleshooting, it's critical to separate the two (2) cutting methods to further isolate the problem to the printer or a simple workflow issue. For the purposes of this reply, we'll focus...

To both Bigdawg and USA_SIGN, We assume you're using the Roland VersaWorks RIP software for printing your jobs. If this is true, the following info should help. The VersaWorks "Feed Calibration Control" feature may be the source of all the distance feed troubles you're experiencing. Please...

Hey USA_SIGN, We assume you're using the Roland VersaWorks RIP software for printing your jobs. If this is true, the following info should help. The VersaWorks "Feed Calibration Control" feature may be the source of all the distance feed troubles you're experiencing. Please ensure the...

Hey smurfiside, Based on the history, it's our recommendation to contact your authorized Roland dealer to have the printer repaired. This has evolved to an electrical failure (possibly fuses) and to get OEM parts (and service), you should call your dealer. If you have additional questions or...

Hey autoexebat, Since Roland does not provide step-by-step training on the phone, chat or email, we’ve published a variety of training/instructional documentation that’s very informative. To start, so long as the printer is 100% functional (all nozzles firing), then the following will apply...

Hey Ryanzxc, Other contributors are correct in confirming Service Call 0107 indicates the Encoder Setup needs to be executed. Above, you confirmed performing the Encoder Setup and we assume it completed, but now it seems, the issue has evolved to a Scan Motor error 0040 0040. It's recommended...