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iPrintStuff, I am curious. Let me create a scenario. If a brand new potential client does come into your store and has a project that is very important to them, and they are having trouble articulating what is on their mind. Can you picture it? What skills would you like to have ready? Robert...

ColoPrinthead, Thank you for pointing out how you see it. What if we talked about advanced conversation skills? Maybe something like "Mindfull Listening." Or, "Power Questions." Or, "The Art of Explanation." Or, as you see it, maybe not one of them is of any value. I am open minded, so tell me...

Gino, I am grateful that you have taken time to explain this to me. I really appreciate it. Yes, I do like the word FOCUS. Going forward, I will keep your advice in mind. I am always open to your input. If I say something that is not clear, your response helps me get a little closer. For sure, I...

Texas_Signmaker, I hear you. Could you please do me a favor and specifically point out what you think is my nonsense? All I am attempting to do here is provide sign makers with a talking tool, ready to use when appropriate. Do you have a problem with that? If so, tell me straight up. Tell me...

Billct2 Let me pick up on your last sentence about following a script. Thank you for bringing that up. It is a very good point. Just as you have certain tools in your tool kit that are very seldom used, when you need one of them, you make good use of it. All I am attempting to discuss here it to...

ColoPrinthead, i see your point. My interest in this whole conversation is to have a talking tool ready when you want to use it. You may only use it once a year. But have it ready when you need it. Does that make sense? Robert Armerding

Gino, Thanks for pointing out that you have a problem with my style. When I write, I just try to be myself. If that comes across as weird to you, no problem. Feel free to ask clarifying questions. Let me pick up on your phrase, "listen and take notes." That is by far one of my favorite topics...

iPrintStuff, In no way am I suggesting to use this inquiry on every sign project. Have you ever sensed that maybe a particular sign project was extremely important to prospective client? Just wondering. Robert Armerding

Texas_Signmaker, "doesn't make a lick of sense." thanks for bringing that up. Isn't your "What you are trying to accomplish here" sort of variation of my question? Have there been times when you turned down a sign project after asking that question? Robert Armerding

Notarealsignguy I fully understand what you are saying and I appreciate your input. Let me pick up on your "Golden rule is never sell on your first call." How would you apply that if you are working in a retail sign shop and the client is right there in front of you? Robert Armerding

Texas_Signmaker That could be one way to look at what I am doing. However, that is not what I am focussed here. I bring up this question for several reasons. Let's start with one of them. It could be a potential way to let your client know that you genuinely care about what they hope to...

Gino, Thank you for entering the discussion. I appreciate your input. I understand what you are saying. Is there any room for asking a little "deeper" inquiry? Robert Armerding

Texas_Signmaker What if it is more than "just a sign"? Have you ever had a sign project that was extremely important to your client? I wonder. Maybe you never get those kinds of sign projects. Robert Armerding

Johnny Best, In other words, never in a hundred years would such a question be appropriate. Right? Robert Armerding

Billct2 Thank you for your input. Very much appreciated. For sure, we don't want to "turn it into an ordeal." My favorite: "Just give them your undivided attention." That is not always easy to do in the sign making setting. So very important: "care about their business." Great thoughts. Please...

I just came across this idea Tuesday, 6/16/2020, from a daily email I get from Jason Leister. He introduced this phrase, “What makes you think a sales letter is the best way to promote this?” What if we modified that phrase to use in a conversation with a potential client? Maybe we could say...

Someone has sure taken good care of that wonderful truck.

The Doo Thank you for this tip. That is a very important topic. Robert Armerding

In the first thread, Notarealsignguy introduced the 5S system. I did some research and learned this: 5S represents Japanese words that describe the steps of a workplace organization process. English equivalent words are shown in parenthesis Seiri (Sort) Seiton (Straighten, Set) Seiso (Shine...

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