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I don't know of anyone over there that does it anymore. If you're in Portland, contact Lee's Better Letters - https://lblsigns.com/. If he doesn't want to go over there, he'd know of anyone over there that does it. Or try North Pacific Sign & Design Good Luck

I'm not exactly sure I understand the question, but there are 2 positions that the knife holder can fit in on the tool carraige. If you want to perf cut over the channel instead of the cut strip, make sure that your blade holder is installed in the front position (this takes quite a bit of...

:awesome:

Hi Steve, Not to throw Graphtec under the bus, but all manufacturers orphan equipment at some point. A 20 year old plotter is going to be using a serial port or a parallel port to communicate with and there are no drivers for those, only protocols. Looking back at the oldest Graphtec I can...

Bryce, try doing a damper fill. (No Tech Needed) If the start up sequence doesn't get you into damper fill mode, update your firmware. To enter the Fill Damper Mode, you must power off the printer from the front control panel. Leave the power on in back and press and hold the [Pause] and...

Yeah, you have to set your defaults for that queue to increase the size to about 110%. Then reprint your swatches. Good Luck

You could just do 5 repeats in the same job and it would read the barcode only once. But if it's a larger job, then you can just send the job 5 times and delete 4 of the jobs in the plotter queue. Good Luck

I think the practical difficulties are getting a dense enough print, but you can do it. Load the job into production manager. Open up the job properties and on the color management tab, set up the screen settings that you need (I'm not a screen printer, nor do I play one on TV - so these...

You should be able to send as cut only in Flexi. The HP version may be different, this is from my FlexiSign and Print v21: Good Luck

If you're getting the Roland Service contract, it is another year of the same coverage as the original warranty. Parts (heads included) and labor and travel, with the same limitations - no third party inks or parts used, physical damage is not covered, travel is limited to 400 miles from the...

My first question would be why do you need to replace the damper? We've found that they're pretty stable unless the damper fill arm gets messed up. There isn't a filter screen in it so it shouldn't clog up. But if you need to, service mode isn't necessary. And this is at your own risk. The...

Try backing off the force. It sounds counterintuitive, but when I'm do a demonstration on small cuts, I'll set the force 1 or 2 lighter than what I would normally cut at - and replacing the cut strip. Also, are you letting the vinyl sit between cutting and weeding? Sometimes - especially if...

Ditto...

Go to the Menu>Tool>Down to Page 2/3 then you can adjust the Tool Up Speed. Good Luck

The pressure pumps would likely keep the cleaning fluid from passing through - they default to a closed position when not pumping. You'd need to buy the cleaning cartridges anyway. I suppose you could put them in and try syringing from below the cap tops to see if you get any flow. Just don't...

It's been too long since I've worked on a Sprint, so I can't help much there. If you're happy with it though, get a GS-15, not the GSx. The GS-15 is essentially the same plotter that's on the Sprint, with dial pressure instead of stacking weights. It will be very familiar to you. If you want...

You'll want to get a Windows 10 box to run the RIP. Much less expensive than buying a RIP that will run on an Apple computer. Good Luck.

Hi all, We currently have several open positions available around the U.S. for both inside (phone and remote support) and outside technicians (in the field turning screws). If you're curious, check out our careers web page: http://www.dencosales.com/Careers.html. Or feel free to PM me. We're...

What is the humidity in your shop at? Most people don't keep track of this, but it impacts printing when it gets out of spec. Weather.com shows that it's 50 degrees and 29% Relative Humidity. If you're heating your shop up to 70 degrees (more or less), unless you are adding moisture with a...

Check that your Magenta ink isn't low. The -0002 points to the magenta channel. If there's no ink available, the pump can't fill the damper. Next perform the damper fill routine - this solved a customer's problem last night without a service visit - they were ecstatic to be able to keep...